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Freshdesk Customer FAQ

Top Answers & How-to Guides

What is Freshdesk's Phone Number?

The question we are asked most often is about how to talk to Freshdesk customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I try Freshdesk before purchasing a subscription?

Yes, you can definitely try Freshdesk before purchasing a subscription. We offer a free trial that allows you to test out all the features...
Ask any question you have about Freshdesk customer service, get an answer now.
Contact Freshdesk customer service

Overview

What is Freshdesk and how does it work?

Freshdesk is a customer support software designed to streamline and improve customer interactions. It serves as a centralized helpdesk...
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What are the key features of Freshdesk?

Freshdesk offers a comprehensive set of key features that make it a leading customer support software. Firstly, it provides a unified...
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Customization

Can I customize the Freshdesk interface to match my brand?

Yes, absolutely! Freshdesk allows you to fully customize the interface to achieve a seamless integration with your brand. With our...
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Integrations

What integrations are available with Freshdesk?

Freshdesk offers a wide range of integrations to enhance its functionality and streamline customer support processes. It seamlessly...
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Support Channels

What kind of support channels does Freshdesk offer?

Freshdesk offers a wide range of support channels to cater to diverse customer needs. Customers can seek assistance through email support,...
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Reporting

Does Freshdesk offer any reporting or analytics features?

Yes, Freshdesk offers robust reporting and analytics features. With Freshdesk's reporting, you can track and measure your team's performance,...
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Compliance

Is Freshdesk GDPR compliant?

Yes, Freshdesk is GDPR compliant. As an organization that values data protection and privacy, Freshdesk has taken extensive measures...
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Automation

Can I set up automations and workflows in Freshdesk?

Yes, Freshdesk offers the ability to set up automations and workflows to streamline your customer support processes. With Freshdesk's...
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Mobile App

Does Freshdesk offer a mobile app?

Yes, Freshdesk offers a mobile app that allows users to manage customer support on-the-go. The mobile app is available for both iOS...
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Pricing

What is the pricing structure for Freshdesk?

Freshdesk offers a flexible and transparent pricing structure to cater to various customer needs. There are five pricing tiers available:...
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Can I try Freshdesk before purchasing a subscription?

Yes, you can definitely try Freshdesk before purchasing a subscription. We offer a free trial that allows you to test out all the features...
Read more

Help me with my Freshdesk customer service issue

Ask any question you have about Freshdesk customer service. We will do our best to get you answers right away.
We look to the Freshdesk issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Freshdesk issues reported to GetHuman
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