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Freshdesk Customer FAQ

Top Answers & How-to Guides

What is Freshdesk's Phone Number?

The question we are asked most often is about how to talk to Freshdesk customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Freshdesk Customer Questions

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Overview

What is Freshdesk and how does it work?

Freshdesk is a cloud-based customer support platform that efficiently manages inquiries across various channels. It generates...
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What are the key features of Freshdesk?

Freshdesk provides a robust suite of customer support features, including a ticketing system to manage inquiries from various...
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What is the pricing structure for Freshdesk?

Freshdesk has a diverse pricing structure with multiple tiers to cater to different organizational needs. It offers plans...
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Can I try Freshdesk before purchasing a subscription?

Users can take advantage of a free trial offered by Freshdesk to explore its features before purchasing. This trial enables...
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Customization and Integration

Can I customize the Freshdesk interface to match my brand?

Freshdesk allows users to customize the interface extensively to reflect their brand, including adjusting colors, logos, and...
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What integrations are available with Freshdesk?

Freshdesk provides a variety of integrations to enhance its capabilities, allowing users to connect with tools like Slack,...
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Can I integrate Freshdesk with my existing software?

Freshdesk supports various integration options, allowing seamless connections with existing software, enhancing customer...
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What is the API for Freshdesk and how do I use it?

The Freshdesk API is a toolkit for developers to programmatically interact with the Freshdesk platform, allowing tasks like...
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Support and Features

What kind of support channels does Freshdesk offer?

Freshdesk provides multiple support options including email and phone support, a comprehensive knowledge base, a community...
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Does Freshdesk offer any reporting or analytics features?

Freshdesk includes robust reporting and analytics options to help improve customer support operations. It features an...
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Does Freshdesk offer a mobile app?

Freshdesk does provide a mobile app for managing support tickets and customer interactions on iOS and Android. Users can...
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Can Freshdesk support multiple languages?

Freshdesk supports multiple languages, enabling businesses to provide customer support in various languages. Users can...
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Compliance and Training

Is Freshdesk GDPR compliant?

Freshdesk has implemented features and measures to assist organizations in managing customer data in compliance with GDPR....
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Are there training resources available for new users?

Freshdesk provides numerous training resources for newcomers, including detailed documentation, tutorial videos, and live...
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Automation and Workflows

Can I set up automations and workflows in Freshdesk?

Freshdesk enables users to establish automations and workflows that streamline support operations. This includes setting...
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How does Freshdesk handle ticket management?

Freshdesk's ticket management system automates and organizes support inquiries, allowing agents to categorize and prioritize...
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What is the process for setting up customer satisfaction surveys?

Setting up customer satisfaction surveys in Freshdesk involves accessing the dashboard, navigating to the "Customer...
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We look to the Freshdesk issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Freshdesk issues reported to GetHuman
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