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Can I return an item without the original packaging?

Asked 2 years ago
Free People generally prefers that items be returned in their original packaging to ensure they are protected during the return process. However, if the original packaging is not available, it is still possible to return the item. It is advisable to ensure that the item is in new, unworn condition with all tags attached, as this will help facilitate the return. Free People typically allows returns for a specified period, and details about the return policy can be found on their current web page. It is important to follow any specific instructions provided on the website regarding returns without original packaging, as policies can vary or be updated. Being mindful of these guidelines will assist in ensuring a smooth return experience. If you have additional questions, the current web page may provide further information.
Answered Jul 30th 2025

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