Forever21 allows you to cancel your order as long as it is not processed. However, that is often difficult as Forever21 orders are processed immediately. To cancel your order, you must provide your full name, order number, and billing address. You can return or exchange your Forever21 order if it doesn't match your needs. If you have any challenges, you may seek support on the phone or the help desk.
If you change your mind about your Forever21 order, you can cancel it as long as it has not yet been processed or shipped. You simply need to have your billing address, full name, and order number. Forever 21 orders are processed immediately so it is often impossible to cancel them. Instant processing is meant to ensure that you receive your order as soon as possible. Even though it is difficult to cancel your Forever21 order, you can wait for it to be shipped and return it.
Forever21 Returns
All Forever21 purchases can be exchanged within 30 days from the date of shipment. However, you cannot return items that have been damaged, worn, or washed. When returning an item, it must be in its original packaging with the tag intact. However, Forever21 does not allow you to return certain lingerie, food items, gift cards, body piercings, or clearance items.
How to Return an Item
1. Log into your Forever21 account
2. Find the 'My Orders' option
3. Click 'Return' against the item you want to return
4. State the account where you wish to get your refund
5. Fill in the details and click 'Submit' to initiate a return request
6. Forever21 will send you a confirmation
7. Forever21 will initiate reverse pick up or request that you send the products through a courier
8. You will receive a refund as money or Forever21 credits
9. Your refund may reflect in your account within five business days. You will receive your Forever21 credits within three business days
10. cannot return or exchange Free Gifts
Returning to Store
If you live close to a Forever21 store, you may return your items there. Ensure that it is branded Forever21. For in-store returns, you must provide your packing slip or confirmation email and the form of payment for your purchase. You may return your item at any Forever21 store for local orders. Your refund will be sent to your original payment method. In-store returns don't work for online purchases.
Why Did Forever21 Cancel Your Order?
Forever21 may cancel your order if they can't verify your billing information. If the address with your credit card provider does not match your billing address, your order will be canceled. If Forever21 has canceled your order, contact your card issuer or the Forever21 customer service team and ask for help.
Contacting the Support Team
If you experience any challenges, you may seek help from the customer service team. The best way to contact Forever21 is on the phone. It is the only option to speak directly with a support agent. When you are connected with an agent, explain the problem you have and the type of help you hope to receive. The support agents are professional and experienced. They can help you with any issues.
If you don't necessarily need to speak with a customer service agent, consider seeking answers on the help forum. On the help pages, there are lots of issue-specific topics and answers to frequently asked questions that may help solve your problem. The help page is the first support option for many Forever21 customers. Consider taking a look at it before seeking phone support.
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