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Forever 21 Customer FAQ

Top Answers & How-to Guides

What is Forever 21's Phone Number?

The question we are asked most often is about how to talk to Forever 21 customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a size guide available for Forever 21 clothing?

Forever 21 does offer a size guide on its website, typically found near product information or in a dedicated sizing section....

Do I need an account to place an order on Forever 21's website?

An account is not required to order from Forever 21's website, as customers can opt for guest checkout for ease. Nevertheless,...
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Recent Forever 21 Customer Questions

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Order Management

How Do I Dispute a Charge from Forever21?

Disputing a charge from Forever21 is relatively easy. All you have to do is follow the correct procedure and gather all the...
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How Do I Cancel My Forever21 Order?

Forever21 allows you to cancel your order as long as it is not processed. However, that is often difficult as Forever21 orders...
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How Do I Track My Forever 21 Order?

If you'd like to track your Forever 21 order, first go to their website. Next, click the "person" icon in the top right-hand...
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How Do I Cancel an Order on Forever 21?

When you place an order on Forever 21, it is processed immediately. While this is meant to ensure that you receive your order...
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Can I track my Forever 21 order without an account?

It is indeed possible to track a Forever 21 order without an account by using the tracking number provided in the confirmation...
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Returns and Exchanges

How Do I Return an Order to Forever21?

Learn how to easily return an item to Forever21
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What is Forever 21's return policy for items bought in-store?

Forever 21 allows in-store purchases to be returned within thirty days if items are unworn, unwashed, and have tags and the...
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What is Forever 21's return policy for items bought online?

Forever 21's online return policy allows customers to return items within thirty days of receiving them, provided items are...
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How long does it take to process a return at Forever 21?

Returns at Forever 21 generally take seven to ten business days to process after items are received at their warehouse. Refunds...
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Can I exchange an item I bought from Forever 21?

Forever 21 permits exchanges for in-store and online purchases, provided items are in original condition and include tags....
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Payments and Promotions

What payment methods does Forever 21 accept?

Forever 21 provides various payment options for convenience, including major credit and debit cards, PayPal, and mobile wallets...
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Does Forever 21 offer gift cards?

Forever 21 does provide gift cards, which are great for gifting. These cards are available both in stores and online, in...
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Can I use multiple promo codes on my Forever 21 order?

Forever 21 typically allows only one promo code per order. Customers should select the most beneficial code from their options....
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Sizing and Accounts

Is there a size guide available for Forever 21 clothing?

Forever 21 does offer a size guide on its website, typically found near product information or in a dedicated sizing section....
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Do I need an account to place an order on Forever 21's website?

An account is not required to order from Forever 21's website, as customers can opt for guest checkout for ease. Nevertheless,...
Read more

Shipping Information

What is Forever 21's shipping policy?

Forever 21 provides various shipping options, including standard and expedited shipping for different needs. Free standard...
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Does Forever 21 offer international shipping?

Forever 21 does offer international shipping for customers outside the United States, though availability depends on the...
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We look to the Forever 21 issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Forever 21 issues reported to GetHuman
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