In a nutshell: Online shopping has revolutionized the way we shop, offering convenience and a wide range of products. However, returning items due to damage or incorrect orders can be tricky
Online shopping has revolutionized our lives, making it easier and more convenient to purchase a wide range of products from the comfort of our homes. However, despite its many advantages, online shopping also comes with its own set of challenges. Sometimes, the items we order may arrive damaged, or they might not be exactly what we expected. In such cases, returning an order becomes necessary to ensure customer satisfaction.
This guide will walk you through the steps to return your order to Flipkart on the Flipkart mobile app or website, making the process as seamless as possible.
Open your browser and go to the official website https://www.flipkart.com/
On the upper right side click “Login”.
Enter your email or mobile number to request an OTP.
On the top left side on the mobile app, you will find the menu bar represented by three horizontal lines. On the website, click your username on the top right side to access more options.
Select “My Orders” in the menu section.
Find the specific order you wish to return and click on it to view the order details. Always check the return period before you raise the return.
In the order details, locate and click the 'Return' button to initiate the return process.
Select the appropriate reason for returning the item from the provided options, such as 'Received damaged product' or 'Product is missing in the package’. You may need to provide further information. For example if you need a larger size of your product or the product is defective. Then click continue.
Based on your selection, you will be provided with three choices:
Exchange: If you need a different size or color of the same product.
Replace: If the product you received is damaged or defective.
Refund: If the product is unavailable in your preferred size, color, or model, or if it's out of stock.
Choose a convenient date, time and address for the return pickup.
Your exchange/return or refund request process is initiated. Note your return ID and pick up date.
If you encounter any difficulties, the customer care team is always available to assist you.
Returning an order to Flipkart is a simple process designed for your convenience. You can track the status of your return request in the 'My Orders' section.
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