In a nutshell: Flipkart allows returns, replacements, or exchanges for defective, damaged, tampered, or ill-fitting products, as well as for receiving a different item. Refunds or replacements are processed within 10 days for furniture, home items, clothing, and appliances, and within 7 days for books, toys, and accessories. To return an item, log in to your Flipkart account, go to the Orders tab, select Return to Create a Request, choose the reason for return, confirm the return with the item in its original packaging, schedule pickup or delivery, and wait for the refund if applicable.
Flipkart products eligible for returns, replacement or exchange include items that are defective, damaged or tampered with. You may also return products that don't fit you, for example, a shirt or trousers that aren't your size. If you received a different product, feel free to get in touch with Flipkart for a replacement or refund.
Refunds or replacements are usually processed within 10 days, depending on the item purchased. Furniture, home items, clothing and appliances are processed within 10 days. Books, toys and accessories are usually processed within seven days. Follow the steps below to return an item to Flipkart.
Type in the username and password correctly.
The three options available are Exchange, Refund or Replace. Depending on the item you wish to return, you may also need to complete a verification process.
You can choose Exchange if you want an identical item but a different size or color. Select Replace if the item is defective or damaged. If you can't find the item that will serve as the replacement, you may choose Refund.
Make sure you have the item or items ready for return. They must be in their original packaging. Never remove the price tags and ensure the accessories included are also in the package.
Flipkart may deny the return if the item has scratches, tears, dents or holes. Please keep the original box as well and ensure it's undamaged. Flipkart may attempt to troubleshoot electronic items first before processing your refund.
After confirmation, you'll receive an email and SMS on your mobile number. You can track your return by going to your My Account Page.
The next step is scheduling the pickup or delivery of the item. You'll have these details after confirming the return. When you opt for a pickup, make sure you're available on the chosen date or time to avoid problems with your order.
The amount will be electronically transferred if you have paid via cash-on-delivery. If you paid with your credit or debit card, the refundable amount will be credited to the card you used for the payment.
Keep in mind that you can also cancel a Flipkart order. If you bought the wrong item and it hasn't been dispatched yet, feel free to cancel it anytime. Orders that are out for delivery can no longer be canceled.
When returning an item, review the returns policy first to ensure the product purchased is eligible for return. You can find the returns or replacement policy on the product pages. If you have questions about your Flipkart orders, please don't hesitate to contact Customer Support.
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