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FirstEnergy Customer FAQ

Top Answers & How-to Guides

What is FirstEnergy's Phone Number?

The question we are asked most often is about how to talk to FirstEnergy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does FirstEnergy offer any incentives or rebates for energy efficiency upgrades?

Yes, FirstEnergy offers various incentives and rebates for energy efficiency upgrades. These programs are designed to encourage customers...
Ask any question you have about FirstEnergy customer service, get an answer now.
Contact FirstEnergy customer service

Power Outages

What should I do if I experience a power outage?

If you experience a power outage, the first step is to report it to FirstEnergy by following the instructions provided on their website...
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How can I check the status of a reported power outage?

You can check the status of a reported power outage by visiting the FirstEnergy website or using their mobile app. By entering your...
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What is the average response time for power outage restoration?

The average response time for power outage restoration at FirstEnergy is highly dependent on the specific circumstances. However, our...
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Company Information

What is FirstEnergy?

FirstEnergy is a leading energy company operating in the midwestern and northeastern regions of the United States. It is one of the...
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What services does FirstEnergy provide?

FirstEnergy provides a range of services related to energy delivery and management. As an electric utility company, FirstEnergy supplies...
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What areas does FirstEnergy serve?

FirstEnergy is a utility company that serves customers across various regions in the United States. The company provides electric services...
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Billing and Payments

What are the accepted payment methods for FirstEnergy?

FirstEnergy accepts multiple payment methods for its customers' convenience. You can choose to pay your bills through various means....
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Can I set up automatic bill payments with FirstEnergy?

Yes, FirstEnergy offers the convenience of setting up automatic bill payments. By enrolling in their Auto Pay program, you can authorize...
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Energy Efficiency

Does FirstEnergy offer energy-saving tips?

Yes, FirstEnergy offers a range of energy-saving tips to its customers. By visiting the company's website or reaching out to their...
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Does FirstEnergy offer any incentives or rebates for energy efficiency upgrades?

Yes, FirstEnergy offers various incentives and rebates for energy efficiency upgrades. These programs are designed to encourage customers...
Read more

Help me with my FirstEnergy customer service issue

Ask any question you have about FirstEnergy customer service. We will do our best to get you answers right away.
We look to the FirstEnergy issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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