What should I do if my purchased item is damaged upon arrival?

If a customer receives a damaged item from Finish Line, there are several steps that can be taken to address the situation effectively. First, it is essential to carefully inspect the item upon arrival and document any visible damage, as this information may be required for returns or exchanges. Customers should also retain all original packaging materials, including the box and any protective wrapping, as these can be important in the return process. Next, the customer should promptly visit the official Finish Line website, where they can navigate to the return and exchange section. This section will provide detailed information about the policies and procedures related to damaged items. Typically, customers will have the option to initiate a return or request an exchange for a defective product. It may be necessary to complete a return authorization form or provide specific information regarding the order to facilitate the process. If there are any questions during the return process or if further assistance is needed, customers should reference the website for contact details to reach the appropriate customer service team. Finish Line strives to provide a satisfactory resolution for any issues related to damaged items, ensuring that customers remain happy with their shopping experience.