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EastBay Customer FAQ

Top Answers & How-to Guides

What is EastBay's Phone Number?

The question we are asked most often is about how to talk to EastBay customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a Eastbay physical store I can visit?

No, Eastbay does not have a physical store that you can visit. As an online athletic retailer, Eastbay operates exclusively through...
Ask any question you have about EastBay customer service, get an answer now.
Contact EastBay customer service

Order Tracking

How Do I Track My Eastbay Order?

You can place an online order with Eastbay whether you are registered or not with the site. However, if you don't have an account and...
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Return Policy

What is Eastbay's return policy?

Eastbay's return policy allows customers to return any unworn merchandise within 90 days of purchase for a full refund or exchange....
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How long does it take for Eastbay to process returns?

Eastbay typically takes approximately 7-10 business days to process returns. Once we receive the returned item(s), our dedicated team...
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Order Changes

Can I cancel or change my order after it has been placed?

Yes, you can cancel or change your order after it has been placed. We understand that circumstances may arise where you need to make...
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Payment Methods

What payment methods does Eastbay accept?

Eastbay accepts several payment methods to ensure convenience and flexibility for its customers. You can make a purchase using major...
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International Shipping

Does Eastbay offer international shipping?

Yes, Eastbay does offer international shipping. They understand that their customers come from various parts of the world and strive...
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Shipping Policy

What is Eastbay's shipping policy?

Eastbay's shipping policy is designed to provide fast and reliable delivery to customers. They offer standard ground shipping, which...
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Promo Codes

Can I use multiple promo codes on one order?

No, you cannot use multiple promo codes on one order at EastBay. Only one promo code can be applied per order. The system will automatically...
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Loyalty Program

What is Eastbay's loyalty program?

Eastbay's loyalty program is called the Eastbay VIP Club. It is a free membership program designed to reward and benefit loyal customers....
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Gift Cards

Does Eastbay offer gift cards?

Yes, Eastbay offers gift cards. These gift cards can be purchased online or in-store and are available in various denominations to...
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Physical Store

Is there a Eastbay physical store I can visit?

No, Eastbay does not have a physical store that you can visit. As an online athletic retailer, Eastbay operates exclusively through...
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Help me with my EastBay customer service issue

Ask any question you have about EastBay customer service. We will do our best to get you answers right away.
We look to the EastBay issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
EastBay issues reported to GetHuman
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