What should I do if I receive a damaged or defective product?

If you receive a damaged or defective product from Directbuylighting.com, it is important to take prompt action to address the issue. Firstly, document the damage by taking clear photographs of the item and its packaging. This documentation will be helpful for any return or exchange process. Next, refer to the return policy outlined on the Directbuylighting.com website. This policy typically provides detailed instructions on how to proceed with returns or exchanges for damaged items. You may need to reach out to Directbuylighting.com to initiate the return or exchange process. The information on how to contact them can be found on their website. It is advisable to provide your order number and details about the damaged or defective product when contacting them. Ensure that you report the issue within the timeframe specified in the return policy to facilitate a smoother resolution. Once the return is approved, follow the provided instructions for returning the item. Keep in mind that you may also have options for obtaining a replacement or a refund, depending on the company’s policies. By following these steps, you can effectively address any issues with damaged or defective products.