Cox customers can use a variety of different methods to address buffering issues with their internet. Of course, a good starting point is to ensure that all of your cords and cables are securely connected. If you're still experiencing issues, you can attempt to restart or reset your modem. This can be done manually or through the Cox app. Other methods you can attempt involve turning off all of your equipment, from the modern to the router, and waiting at least thirty seconds. Plugin your modem first and wait for it to come back up or sync. Then plug in the rest of your equipment. This may help to eliminate issues with buffering as well.
From time to time most experience issues with internet connectivity. If it becomes too frequent, we may wonder if there are ways to deal with these issues without calling tech support. Fortunately, there are several things you can do before you reach out for additional help. These methods are easy methods that anyone can use to attempt to restore their internet connection. Cox customers can use these methods to try to solve the connectivity issues they're having with the internet.
Make Sure All Your Cables are Connected
This is perhaps the easiest and perhaps best step to take first. If you have loose cables your connection may be unstable. Check all your cords and cables and make sure that they're completely plugged in. Once you check all your cords and cables to ensure that all your connections are firmly plugged in, you can move to the next step if you are still having connectivity issues.
Consider the Modem...
Keep in mind that buffering and slower speeds may be the result of using an older modem. Check to make sure that you're using a Cox certified modem and that your modem is a DOCSIS 3.0 model. This is the required modem type unless you're using a Gigablast modem.
Restart Your Modem
If you've checked all of your cords and cables and they are all firmly plugged in, try restarting your modem. This can be done by unplugging your modem or pressing the reset button. This refreshes the connection and may allow you to establish a more secure and stable internet signal and connection.
Restart Your Modem with the Cox App
This step will work for iOS devices as well. You can restart your modem through the app and also have access to information regarding any visible network issues as well. You may opt to use this method to restart your modem if you're looking for additional information about any connection issues.
Consider the Modem...
Keep in mind that buffering and slower speeds may be the result of using an older modem. Check to make sure that you're using a Cox certified modem and that your modem is a DOCSIS 3.0 model. This is the required modem type unless you're using a Gigablast modem.
Other Steps You Can Take...
You can also take a combination of steps to fix your buffering issues. You can turn off all your equipment and unplug your router. Unplug your modem next. Let your equipment sit, unplugged, and turned off for at least thirty seconds. Plug your modem in and wait until it comes back up. Your modem is up when all the lights are solid and not flashing. Plugin your router next followed by your computer or any other relevant equipment. This may help to refresh the connection and give you a more stable connection.
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