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Coach Customer FAQ

Top Answers & How-to Guides

What is Coach's Phone Number?

The question we are asked most often is about how to talk to Coach customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is my Coach gift card transferable to another person?

No, Coach gift cards are not transferable to another person. The gift cards can only be used by the original recipient who is the owner...
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Gift Cards

How Do I Use My Coach Gift Card for My Purchase?

Sign in to your Coach account. Choose items from the list and add it to your cart by clicking Add To Cart or Buy Now. On the Payment...
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How Do I Buy a Gift Card from Coach?

You can purchase a minimum amount of $10 and a maximum of $1,000 for Coach gift cards. To buy one, go to the gift cards page on the...
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How Do I Check the Balance on My Coach Gift Card?

To check the balance on your Coach gift card, click the My Account link, and you will see a drop-down menu with different options....
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How Do I Request a Refund for a Gift Card from Coach?

Go to the Coach website to request a refund for a Coach gift card. Search for Refunds and select Gift Cards from the drop-down menu....
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How Do I Send Someone a Coach Gift Card?

Gifting someone a Coach gift card is easy using one of the three delivery methods available. Purchase an electronic gift card online...
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What Do I Do If My Coach Gift Card Balance Won't Load?

If you're having problems getting the Coach gift card balance checker to show the correct balance, you might be able to fix the issue...
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Can I use multiple gift cards for one purchase?

Yes, you can use multiple gift cards for one purchase when shopping at Coach. Coach allows customers to combine the balances of multiple...
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Do Coach gift cards have an expiration date?

No, Coach gift cards do not have an expiration date. This means that you can use your Coach gift card whenever you want, without worrying...
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Can I use a Coach gift card to purchase online?

Yes, Coach gift cards can be used to make online purchases. You can easily redeem your gift card at checkout when making a purchase...
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Can I return or exchange items purchased with a gift card?

Yes, you can return or exchange items purchased with a gift card at Coach. If you are not completely satisfied with your purchase,...
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Are there any restrictions on what I can purchase with a Coach gift card?

There are certain restrictions on the utilization of a Coach gift card. It can be used for purchasing merchandise at any Coach store,...
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Can I reload funds onto my Coach gift card?

Yes, you can reload funds onto your Coach gift card. Coach offers a convenient option to add more funds to your gift card at any participating...
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Is my Coach gift card transferable to another person?

No, Coach gift cards are not transferable to another person. The gift cards can only be used by the original recipient who is the owner...
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Return Policy

What is Coach’s return policy?

Coach's return policy allows customers to return products within 30 days of purchase for a full refund or exchange. The item must be...
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How long does it take to receive a refund for a returned item?

Once a returned item is received by Coach, it typically takes 7-10 business days for the refund to be processed. However, this timeframe...
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Shipping

What are the shipping options for Coach purchases?

Coach offers several shipping options for purchases. Customers within the United States can choose between standard shipping, which...
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Help me with my Coach customer service issue

Ask any question you have about Coach customer service. We will do our best to get you answers right away.
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