What is the process for returning a damaged item?

The process for returning a damaged item purchased from Coach typically involves a few straightforward steps. First, it is important to gather all relevant purchase information, including the original receipt or order confirmation, as this will make the return process smoother. When an item is found to be damaged, customers should review the return policy available on the Coach website, as it provides detailed guidance on how to handle such situations. Typically, customers can initiate a return by visiting the Coach website and navigating to the returns section. This section usually outlines the necessary steps, including how to package the item securely for return. If the item was purchased online, it may involve printing a return label that can be affixed to the package. For items purchased in a physical store, customers may need to visit the store location with the damaged item and the original receipt. Customers should also be aware of the time frame within which they must return a damaged item. Coach often specifies a window, such as within thirty days of purchase, so it is advisable to act promptly. Once the item is returned, it may take several business days for Coach to process the return and issue any refunds or exchanges. For specific details regarding returning a damaged item, the most accurate information can always be found on the current Coach website. There, customers can find the latest return policies and any additional steps that may apply to their situation.