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What happens if I return a purchase I made with Thank You points?

Asked 2 years ago
When a purchase made with Thank You points is returned, the process typically involves a few important steps. Firstly, the retailer may issue a refund for the item that you returned, and this refund can affect your Thank You points balance. In most cases, the value of the purchase will be reversed, and the corresponding number of Thank You points will be deducted from your account. The exact details of this process may vary depending on the retailer's return policy and the specific terms of the Thank You Rewards program. It is important to note that if the points have already been redeemed and used in a purchase, you may not receive the exact same points back, as the original transaction will be reversed. Instead, a credit may be applied to your account according to the terms governing the Thank You program. For comprehensive information regarding this scenario, individuals may want to visit the official Citi Thank You Rewards page for more details and potential variations based on the specifics of their account or transaction.
Answered Jul 29th 2025

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