If you have a missing or incorrect balance in your account, you should check the transaction history and compare it to your statement. With the assistance of your representative, you can resolve the matter by conducting a balance verification process available with all Schwab accounts. If your balance on Schwab still doesn't match up with the statements and reports you've received from the brokerage or other plan providers, you've got to investigate.
If you have problems with your Charles Schwab account, the first thing to do is check your investments under Transaction Activity. If they aren't correct, there might be a change to the symbol of one or more of your investments, resulting in an incorrect balance. Find out what to do if your Charles Schwab account has the wrong balance.
If you discover a different balance than expected, prepare a list of your transactions when you saw the incorrect balance. Ensure you include details about each transaction and the amount.
Include any checks or withdrawals, deposits or transfers, interest payments and dividends you received. You can then send this list to Schwab Bank with a request that they investigate what happened.
Double-check if the most recent statement is correct. Your most recent statement will have the most up-to-date transactions and activity. If your last statement shows a different number than what's currently showing on your account, there's an error.
If you have an investment account, retirement account, IRA, Roth IRA or 401K — or any other type of investment account — look at the balance of each account on the Schwab website and make sure that it's correct. You can also contact the plan administrator for your Roth IRA directly if necessary.
Look at all your dividends, interest payments and withdrawals. A missed payment or unauthorized withdrawal may cause a wrong balance.
If your account balance is incorrect, contact Charles Schwab customer service by phone or live chat through the company's website. The first step in rectifying the error is to request a written explanation of what happened and why. Once you have this information, you can ask for a correction to your balance.
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