How do I get a refund from canceling my subscription with Care.com

In a nutshell: Care.com provides flexible payment options, including monthly, quarterly, and annually. Annual subscribers pay upfront for a full year of special features. Refunds are not available, and subscriptions remain active until the next billing

Sep 30, 2024

Introduction

Care.com offers flexible payment options for its clients: monthly, quarterly, and annually. Customers who choose an annual subscription will pay for the cost upfront and enjoy all the special features for a full year. Refunds aren't available as complete, and premium subscriptions are designed to be active for the whole of the term, whether it's monthly, quarterly, or annually. Those who wish to cancel can enjoy their subscriptions until the next billing date. When cancellation is confirmed, you will not be charged for the next term. Are you planning to cancel your subscription? Read this article for the step-by-step guide.

Log in to Your Account

Sign in with your email address and password. If you can't remember your login credentials, tap "Forgot password."

Go to Account Settings

You can find this once you're logged in to your Care.com account.

Go to Membership Information

You need to scroll down to get to membership information.

Tap Downgrade

If you have already canceled your subscription and wish to sign up again, just log back into your account and tap Upgrade.

Tap Continue to Cancel

Tap Confirm Cancellation

You need to continue to the cancellation survey before confirming the cancellation.

After a successful cancellation, your account will return to a basic membership, allowing you to access a few features. If you wish to upgrade to premium again in the future, some features, such as accessing background checks or scheduling interviews with caregivers, will be available.

You can also cancel your family's paid plan, and the process is similar. Log in to your account and go to Account Settings.

Conclusion

Care.com connects families to local caregivers, ensuring older adults and children receive care. You can hire nannies, daycares, babysitters, caregivers, and pet sitters at Care.com, which is also available throughout the country. They offer a basic plan and premium and family-paid plans for those who wish to have access to special features. You can cancel anytime, but no refunds are offered. Just use the steps above to cancel your subscription successfully with Care.com. If you have questions, get in touch with Customer Support today.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why does GetHuman Write How-to Guides for Care.com Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Care.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I get a refund from canceling my subscription with Care.com guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Care.com

Asked 5 years ago
Updated 3 months ago
Viewed 388,522 times
Care.com
care.com refund
refunds
care.com account
cancel account
close account
Refund a Charge
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!