In a nutshell: Care.com users can close their caregiver account on the web or mobile app (iOS only), after canceling any subscriptions. Caregivers must log in, choose a reason
Care.com users can close their caregiver and family accounts. Note that deactivating or closing the account is only available on the web and not on the mobile app (except for iOS users). Users with a complete plan must cancel the subscription first before deactivating or closing the account. You may consider just canceling the subscription if you still want to use Care.com's basic features. Whether you're a caregiver looking for a job or a family looking for a care professional who wants to cancel a paid subscription, read this article for a step-by-step guide.
The following steps are for users with a caregiver account. First, sign in to your Care.com account using your email address, Google account or Apple ID.
Choose a reason for closure and tap Continue. Then, follow the on-screen instructions on how to successfully deactivate your account with Care.com.
If you want to cancel a premium or basic plan, follow the steps below.
Choose a reason for closing your account and click Continue. Then, follow the on-screen instructions to close it successfully.
For those with a Starter, Guest, or Complete Plan, follow the next steps.
You can find this in Accounts & Settings.
Choose a reason for closing the account and tap Continue.
iOS users with a complete membership or premium plan can deactivate their accounts using their mobile devices. To do this, follow the next steps.
You can find this in the upper right corner of the page.
Don't forget to confirm the cancellation.
Note that once the Care.com account is closed, the profile will be deactivated, and you'll no longer be able to use your account. Account history, including messages, will also deleted and can't be restored. However, if your account was closed without your knowledge or in error, you may appeal your account closure and may still regain access to your account. If you wish to still access the basic features, consider just canceling your membership with Care.com. Do you still have questions about Care.com accounts? Contact Customer Support today.
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