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Car2go Customer FAQ

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What is Car2go's Phone Number?

The question we are asked most often is about how to talk to Car2go customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Car2go Customer Questions

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Membership and Joining

What are the requirements to join Car2go?

To become a member of Car2go, individuals must be at least eighteen years old, hold a valid driver's license, have a clean...
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What is the age requirement to rent a Car2go vehicle?

To rent a Car2go vehicle, individuals usually need to be at least twenty-one years old, though some locations allow drivers...
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Cost and Fees

What is the cost of using Car2go?

The cost of using Car2go varies by location and vehicle type, operating mainly on a pay-per-minute system. Rates typically...
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Are there any penalties or fees for damaging a Car2go vehicle?

Car2go usually imposes fees for vehicle damage based on its severity and other factors. Minor wear might not incur charges, but...
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How do surcharges work when using Car2go?

Surcharges in Car2go services include additional fees based on factors like rental time, location, and specific situations....
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Vehicle Use Policies

Where can I park the Car2go vehicle after I'm done using it?

Car2go vehicles should be parked in designated parking areas within the service's city limits, adhering to local regulations...
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What happens if I exceed the allotted time for my reservation?

Exceeding the reserved time with Car2go can lead to extra charges, often detailed in the reservation agreement or app, billed...
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Can I drive Car2go outside of the service area?

Car2go typically restricts driving its vehicles outside defined service areas, which usually include the city center and nearby...
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Can I bring my pet in a Car2go vehicle?

Car2go allows pets in their vehicles but has specific guidelines to ensure cleanliness and comfort. Pets should ideally be in...
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Can I use Car2go for long-distance trips?

Car2go is mainly designed for urban driving and short trips, and while long-distance use is possible, there are limitations....
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What should I do if I get a parking ticket while using a Car2go vehicle?

Users of Car2go vehicles are responsible for any parking tickets incurred during their use. It's advised to photograph tickets...
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Can I reserve a Car2go vehicle in advance?

Car2go usually does not allow vehicle reservations in advance, operating mainly on a first-come, first-served basis. It is...
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Accidents and Damages

Is gas included in the Car2go rental?

Car2go rentals typically cover fuel costs within the pay-per-minute pricing, so customers usually do not need to buy gas...
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How do I report an accident involving a Car2go vehicle?

In the event of an accident involving a Car2go vehicle, prioritize safety, check for injuries, and document details. Reporting...
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What is the policy for fuel refills during rentals?

Car2go requires members to maintain an adequate fuel level during rentals, with refueling expected if the fuel drops below a...
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