Experiencing a global pandemic temporarily changed the world when life stood still in an effort to isolate the pandemic. Yet, travelers were more than happy to be able to enjoy the fresh air and new sights available once restrictions were lifted. Hotels adopted generous cancellation policies which have since reverted to the more familiar standard regulations. For details regarding your cancellation or change policy, reach out to your hotel or your reservation.
In 1996, Booking.com was founded in Amsterdam. Eventually, it became one of the most popular global reservation service providers. Users can find accommodations in over 40 languages in more than 2 million properties worldwide. Although travel ceased for a time when the global pandemic escalated, many companies adapted in order to support customers' needs in light of the contagion. Afterward, hospitality policies had to change as life slowly shifted back to normal. Learning about policies during an epidemic and normal days may prove useful and open opportunities for mutual respect between travelers and hospitality workers.
During the global outbreak, most businesses in the hospitality industry allowed free cancellations or changes to reservations. Credits or vouchers for future stays were given in case refunds to the original payment method weren't possible, and the amount of the credit depended on many factors, ranging from your location to your reason for traveling.
Safety measures were implemented once travel was allowed. Travelers were required to be quarantined and tested before and after the trip. Facial coverings and social distancing became mandatory. Vaccinated individuals were encouraged to practice caution since vaccinations were just beginning. Additionally, hotels began focusing on in-depth sanitization in their housekeeping procedures.
At this point, facial coverings are only required in certain properties in Latin America and the Caribbean.
The site partners with many hotels and other lodging facilities to provide the best services possible. There's not a uniform cancellation or change policy for Booking.com. Cancellations will depend on your booking type and property. Keep in mind that you might have to pay cancellation or change fees. The cancellation policy can be found in your confirmation email or reservation page. You can also reach out to the hotel or property where you booked. Contact Booking.com customer service representatives here if you have questions.
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