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Bitstamp Customer FAQ

Top Answers & How-to Guides

What is Bitstamp's Phone Number?

The question we are asked most often is about how to talk to Bitstamp customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Unlock My Bitstamp Account?

If you find yourself locked out of your account, you have options. You can reset your password online or via the mobile app to...

How Do I Open an Account on Bitstamp?

Cryptocurrency trading is fast becoming one of the quickest ways to see a return on your investments. Creating a Bitstamp...
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Recent Bitstamp Customer Questions

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Account Management

How Do I Unlock My Bitstamp Account?

If you find yourself locked out of your account, you have options. You can reset your password online or via the mobile app to...
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How Do I Open an Account on Bitstamp?

Cryptocurrency trading is fast becoming one of the quickest ways to see a return on your investments. Creating a Bitstamp...
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How Do I Delete My Bitstamp Account?

If you are moving away from Bitstamp, or digital currency altogether, and want to delete your account, you have options....
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How Do I Close My Account on Bitstamp?

Closing your Bitstamp account is a straightforward process. All you have to do is withdraw all your funds and fill out an...
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How Do I Recover a Hacked Bitstamp Account?

If your Bitstamp account has been hacked, don't panic. You can take steps to recover your account and prevent further damage....
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How Do I Reset My Bitstamp Password?

If you forget your Bitstamp password, don't worry. You can easily reset it by following the steps in this post. First, try...
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Are there any account verification requirements on Bitstamp?

Bitstamp does have account verification requirements that users must complete to trade. This involves providing personal...
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Transactions and Transfers

How Do I Transfer Coins on Bitstamp?

Cryptocurrencies like Bitcoin are on the rise, given how accessible they are in general. Users can start adding to their...
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How Do I Transfer Money to My Bitstamp Account?

Bitstamp makes adding funds to your personal account easier with a card or checking account as long as you use a personal bank...
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How Do I Transfer Money from My Bitstamp Account?

When you are ready to transfer funds from your Bitstamp account to your bank, you can complete the process online or through...
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Can I Withdraw from Bitstamp to My Bank Account?

Having a cryptocurrency portfolio can be lucrative and enjoyable, but emergencies can happen. You need to get your funds as...
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Are there any transaction fees when buying or selling coins on Bitstamp?

Bitstamp does impose transaction fees for buying and selling cryptocurrencies, which depend on the user's trading volume in the...
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What is the minimum deposit/withdrawal amount on Bitstamp?

Minimum deposit and withdrawal amounts on Bitstamp can depend on the cryptocurrency and method used. Generally, deposits in...
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What are the accepted payment methods for buying coins on Bitstamp?

Bitstamp allows multiple payment methods for acquiring cryptocurrencies, including SEPA transfers for EU users, international...
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How long does it take to process a withdrawal on Bitstamp?

The duration for withdrawal processing on Bitstamp can vary. Cryptocurrency withdrawals usually take a few hours, while fiat...
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Buying and Selling

How Do I Sell Coins on Bitstamp?

If you are thinking of opening a Bitstamp account to buy and sell cryptocurrency, or you currently have an account and want to...
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How Do I Buy Coins on Bitstamp?

Bitstamp is a great platform for buying and selling crypto. The site has been operational since 2011 and has built up a large...
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How Do I Increase My Spending on Bitstamp?

There are a few ways to increase your spending limit on Bitstamp. The most obvious way is by getting verified. You can also use...
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Are there any limits on buying or selling coins on Bitstamp?

Bitstamp enforces limits on cryptocurrency trading, which are influenced by each user's verification status, payment method,...
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Security and Authentication

What Do I Do If My Bitstamp Account Has the Wrong Balance?

If your Bitstamp account balance doesn't match the actual funds in your wallet, don't panic. There are a few things you can do...
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How Do I Setup Two Factor Authorization on My Bitstamp Account?

Two-factor authentication is a valuable security measure that can help to protect your online account from being accessed by...
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Is there a mobile app for Bitstamp?

Bitstamp provides a mobile application for both iOS and Android, allowing users to trade cryptocurrencies from their...
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What are the supported countries for using Bitstamp?

Bitstamp allows users from many countries, mainly in Europe and North America. It is accessible in the EU, the UK, Switzerland,...
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