Assurance Wireless Customer FAQ

To check the status of your Assurance Wireless application, you can visit the Assurance Wireless website and log into your account. There you will find updates on the progress of your application.

If your Assurance Wireless phone is not connecting to the network, try restarting your phone first. Check if you are in an area with good network coverage. Ensure that your phone's airplane mode is turned off. If the problem persists, you might need to check if your account is active or if there's an issue with your service plan.

Assurance Wireless is part of the Virgin Mobile brand and thus, most Virgin Mobile phones are compatible with it. Some of the popular models include the Jitterbug Phone, Kyocera Jax, ZTE Tempo X, Coolpad Avail and Unimax U673C. However, phone compatibility might change, so it's always a good idea to verify the latest list of compatible phones directly with Assurance Wireless.

To contact Assurance Wireless via email, you may access the email contact form that's often available on their "Contact Us" page. But for the most current and accurate contact information, please refer to the link right here on the page you are looking at. Communication methods may vary depending on your specific issues or concerns. It's often helpful to have your account details ready in order to expedite the process.

We're sorry to hear about the delay in receiving your new phone. We recommend you to check your shipment status if a tracking number was provided. If you did not receive one, it's best to get in touch with Assurance Wireless directly for a follow-up. Their team can provide updates on the shipping, confirm the address it was sent to, or help resolve the issue if the device was lost or delayed. Please note that external factors such as postal service speed and regional disruptions can also affect delivery times. Don't worry, your concern will be addressed as soon as possible.