Assurance Wireless Customer FAQ

To change your address for your Assurance Wireless application, please follow the instructions provided on their official website or in the application portal. There is typically a process for updating personal information, including your address.

If your phone was stolen, you will need to report the theft to Assurance Wireless. They can assist you with getting a replacement phone. However, retrieving all your previous information depends on whether your data was backed up. If you had cloud services activated, your contacts, messages, and other data may have been saved. You can set up your new phone using your existing cloud account to restore your data. Keep in mind that you may need to provide proof of identity and details about your account.

To check the status of your Assurance Wireless application, you can visit the Assurance Wireless website and log into your account. There you will find updates on the progress of your application.

If your Assurance Wireless phone is not connecting to the network, try restarting your phone first. Check if you are in an area with good network coverage. Ensure that your phone's airplane mode is turned off. If the problem persists, you might need to check if your account is active or if there's an issue with your service plan.

Assurance Wireless is part of the Virgin Mobile brand and thus, most Virgin Mobile phones are compatible with it. Some of the popular models include the Jitterbug Phone, Kyocera Jax, ZTE Tempo X, Coolpad Avail and Unimax U673C. However, phone compatibility might change, so it's always a good idea to verify the latest list of compatible phones directly with Assurance Wireless.