Shopping at As Seen on TV.com is convenient, but there may come a time you need to return a product for a refund or replacement. As Seen on TV.com does require the buyer pay return shipping costs, and the buy is also sometime responsible for a small restocking fee for undamaged return. Customer support is available to walk you through the return process.
Infomercials are great for showing you products that you can add to your home or life to make things easier. However, sometimes you may find that you don't want the product, or it doesn't meet your needs after all. In this case, you may want to return your item. So, how do you return an item to As Seen On TV.com? You can get information on returns by contacting As Seen On TV.com's customer support team here. Read below for information on how to return your item for a replacement or refund.
First you need to know what the As Seen on TV.com return policies allow. Most items can be returned for a refund within 30 days of the date it was originally shipped. You will be responsible for the shipping costs to return the item. If you are returning a non-damaged item, you will also be charged a 15% restocking fee.
If your order has been shipped, you cannot cancel it and get a refund if you change your mind about the product. As Seen on TV.com will not process your return/refund until the originally shipped item is back at the warehouse. Make sure you return it as soon as you receive the item to be within the 30-day return window.
If your product is defective, you can get a refund or request a replacement product. CDs and DVDs that are defective can be refunded after being opened, but if they are not defective, they cannot be returned. Also, personal care items cannot be returned after they are opened due to health and safety regulations.
When As Seen on TV.com receives your returned item in its original condition and packaging, you will receive your refund (minus the amount for shipping and restocking if applicable), or a replacement item will be shipped to you.
In order to return an item to As Seen on TV.com, you can start the process by calling customer support here. The representative will let you know if your product is eligible for return and can help start the process of refunding your money or replacing the item. You can also email customer support for more information on returns and refunds at the email address listed on As Seen on TV.com's website.
You have options when it comes to returning an item to As Seen on TV.com. Whether it is damaged/defective or you simply change your mind, contact customer support here to find out what your options are and how to start your return.
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