In a nutshell: When you're excited to receive a delivery from Amazon and you realize the package may be missing, it can be a frustrating situation. If you're currently experiencing this issue, it's important to act promptly. Here are steps you can take to notify Amazon of the problem and determine what to do next.
When you're excited to receive a delivery from Amazon and you realize the package may be missing, it can be a frustrating situation. If you're currently experiencing this issue, it's important to act promptly. Here are steps you can take to notify Amazon of the problem and determine what to do next.
Go to the Amazon website.
Scroll all the way down on the Amazon homepage until you locate the "Customer Service" link. It's in white lettering below the "Recalls and Product Safety Alerts" link.
Click on the "Customer Service" link. Doing so will take you to the Amazon help page. It has a "Search Help" header toward the top of the page.
Locate the "Help Recommended for You" section. It's below the search box that says "Search Help" with a magnifying glass icon on its left end.
Browse within the "Help Recommended for You" section to find the link that says, "Find a Missing Package That Shows As Delivered." It has a right-pointing arrow to its right.
Click on "Find a Missing Package That Shows As Delivered." This will take you to a page of the same name.
Read the "Find a Missing Package That Shows As Delivered" page. It provides helpful information on what to do next and how long you should wait before reaching out to customer support.
Follow the instructions on the "Find a Missing Package That Shows As Delivered" page. If you still haven't received your Amazon package or you can't find it, continue reading.
If you've waited the recommended 48 hours and you still don't have the package, it's important to reach out to Amazon customer support. Let them know what you've tried doing to find your package within your area and to track it. They can check the information on their end to learn more details about where it could possibly be. If the customer service representative verifies that the package seems to be missing, they can advise you of what you should do next.
Take notes during the phone call. Write down the representative's name and the date and time you called. You should also jot down the results of the call, such as where the representative believes the package might be.
Amazon states to reach out for assistance within 30 days, but you should contact them sooner if possible. This allows you to determine where your package is and, if it's missing, learn what you can do next.
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