In a nutshell: If you use Amazon Fresh to get groceries delivered to your door instead of going shopping, you expect a timely and reliable delivery. So if your Amazon Fresh order has gone missing, you are probably eager to get the mystery sorted out as soon as possible. Read on to learn how.
If you use Amazon Fresh to get groceries delivered to your door instead of going shopping, you expect a timely and reliable delivery. So if your Amazon Fresh order has gone missing, you are probably eager to get the mystery sorted out as soon as possible. Read on to learn how.
Look around all of your doors, behind things on your porch, near the garage, even in any nearby shrubbery. See if the delivery person just left it in a strange or "clever" place, or if it somehow fell off of something.
If something has come up that has delayed or even canceled your order, Amazon might have sent you an email apprising you of the situation and giving you instructions on what to do next.
If you have not received an email, continue with the next step.
Amazon home page
A dropdown menu will appear.
If the order is not on this list, skip to step 14.
If the order status is listed as "Arriving" then it has not actually been delivered yet, but should be delivered soon. All you need to do is wait.
If the order status is "Delivered" then it supposedly has been delivered already. Continue with the next step.
If it is the wrong address, your groceries have most likely been sent to the wrong address. You will need to go there, if possible, to recover them.
See if you can tell where your order was delivered from the photo. If you can tell where the groceries were left but they are not there now then it is possible that your order was stolen by a porch pirate. However, it is still possible that Amazon can help you.
Amazon customer service
You have to wait 48 hours before reporting the missing delivery because, sometimes, orders are marked as delivered up to 48 hours before they are actually delivered.
The company will send you a message once it has. It may offer you a full or partial refund.
Do not continue with the next step.
If your order isn't in your list of orders in your account, the most likely explanation is that you never finished the checkout procedure for some reason and forgot that you still had more to do. Just finish the checkout to get your delivery on its way.
If your order isn't in your shopping cart either, then something else has gone wrong. Call an Amazon customer service agent for further assistance.
If you need to reach Amazon customer service, you can give them a call. The customer service center is open 24 hours a day, 7 days a week.
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