AirAsia Customer FAQ

Yes, AirAsia requires that your passport has at least six months of validity from your date of travel. If your passport does not meet this requirement, you may be denied boarding. It is essential to ensure your passport is valid for the duration of your trip and meets the airline's entry requirements.

If AirAsia rejected your bank credit card, ensure that your card is valid, has sufficient funds, and that it is accepted for international transactions. Check that the information entered during the booking matches your card details, including the name and billing address. Sometimes, banks block transactions for security reasons, so contacting your bank to confirm the transaction might help. You can also try using a different payment method or card.

If you purchased additional baggage and it's not showing in AirAsia's system during check-in, please check your payment confirmation email for details of the baggage purchase. Bring this confirmation with you. Sometimes, it may take time for the transaction to be reflected in the system. If the issue persists, refer to the most up-to-date contact information available on this page for assistance. They will be able to help resolve the situation.

Per correggere il nome sulla tua prenotazione, accedi alla sezione "Gestisci la mia prenotazione" sul sito di AirAsia. Da lì, puoi aggiornare i dettagli del passeggero seguendo le istruzioni fornite.

We're sorry, but as your booking wasn't made directly with AirAsia, we are unable to access your reservation details or make any changes to it. In this case, you'll need to contact the travel agency or website where you made the booking. They will have access to your details and should be able to help you change the date of your flight. Please make sure to check their specific terms and conditions, as they may have different rules and fees for changes.