AirAsia Customer Service Issues

Dear Sir, I am Rajesh Rane from Mumbai, writing regarding a return ticket booked for my daughter, Ms. Kanchan Rane on Airasia through Easemytrip. The flight details are as follows: Outbound: PNR N6NNVQ on 20.10.[redacted] at 18:45 from BLR to MUM Inbound: PNR O7HB4K on 31.10.[redacted] at 13:05 from MUM to BLR My daughter is attending Garden City University in Bangalore. There has been a sudden announcement of an exam on the same day she is scheduled to depart. I have attached the college circular for your reference. The exam ends at 5:00 pm on 20th October, and the flight at 18:45 pm poses a challenge due to the 1-hour travel time from the college to the airport. I kindly request your guidance on rescheduling the booking for 20.10.[redacted] to a late night flight on the same day or to the following day.

Hello, I am Florent Méhut from France. My friend Baptiste Tardy and I have a trip planned to Bali with AirAsia. We have booked a flight departing from Paris Charles de Gaulle on Monday, October 10th at 11:20. It includes stopovers in Taipei Taoyuan on October 11th and Singapore Changi before reaching our final destination, Denpasar Bali Ngurah Rai at 18:35. Unfortunately, I contracted COVID-19 last week and cannot receive my second vaccination dose, which is required for entry into Indonesia. I am wondering if it is possible to either get a refund for my ticket or transfer the ticket to another person. I find myself in a difficult situation due to the COVID-19 restrictions and my inability to travel to Denpasar without being fully vaccinated. Thank you, Florent Méhut

Hi there, I'm reaching out because I had an issue when trying to purchase tickets from Singapore to Bali for myself and two friends for March 5th to March 16th, [redacted]. After my initial failed attempt on your website, I successfully bought the tickets on ebookers. However, I later discovered that the first transaction that was initially declined actually went through, resulting in double bookings and charges. I have contacted ebookers, who advised me to reach out to the airlines for cancellations. I am hoping to cancel one of the duplicated reservations without incurring any fees. The booking references for the flights in question are Q9EQPK and IBGDVE. I would appreciate any assistance in resolving this matter. Please let me know if you need more details. Thank you for your help. Best regards, Celestino Alves Da Cunha

Hello, I am reaching out as I accidentally made a duplicate booking for a trip from Kuala Lumpur to Bangkok for my wife and son on 11/18/22 at 7:15 pm. During my initial booking attempt, the bank declined the transaction prompting me to try again later. Subsequently, the payment went through on my second attempt, resulting in two separate confirmations from Air Asia. The two booking reference numbers are N17YFF and D4UTPG for the same flight on the same date and time. Due to the bank system issue, I kindly request Air Asia's assistance in canceling one of the bookings and providing a credit for future use. I appreciate your prompt attention to this matter. Best regards, H.T. Full Air Asia Member ID: [redacted]

We made a flight reservation with Air Asia X through lastminute.com but did not receive a confirmation email initially, and no funds were deducted from our account. After contacting customer service, we were informed that there was no booking linked to our email address and the provided booking number was invalid. Consequently, we rebooked the flight, which resulted in an immediate confirmation email and the deduction of payment. Subsequently, we noticed that the original booking also had funds deducted, thus resulting in us unintentionally paying for the flight twice. Lastminute.com advised us to contact the airline, but the airline directs us back to lastminute.com, creating a loop. Additionally, we inadvertently omitted our middle names in the initial booking, making it less obvious that it was a duplicate reservation.

I booked two flights with Air Asia from different airlines and received a confirmation email from Air Asia. A few days before the first flight, I was notified via email that there were changes. Upon contacting their customer service through Ava chat, I was informed that one flight with Vietnam Airlines (RSVIMR) was delayed and the other with Vietjet Air (EM7D9Y) was canceled. They mentioned I could request a refund and book a new flight. However, I couldn't verify this information with the airlines directly as Air Asia didn't have any details about those flights on their website. Therefore, I booked a new flight with Air Asia (M9TQ7H) and requested a refund for the canceled flight with Vietjet. Unfortunately, the Vietnam Airlines flight (RSVIMR) was delayed again, causing me to miss my connection with Air Asia. Despite my attempts to confirm the cancellation with Vietjet staff at the airport, they claimed it wasn't canceled. I ended up purchasing another flight due to the conflicting information provided by Air Asia.

Hello, I previously booked a flight from Bangkok, DMK to Jakarta, CGK on November 27, [redacted], through Airpaz. My PNR is O9N33H. I received an email from Airpaz stating that my AirAsia flight QZ [redacted] has been rescheduled without my agreement. The new flight time is as follows: Departure from DMK at 20:05 and arrival in CGK at 23:40. This rescheduling affects my connection to Jayapura. I have a new connection from CGK to DJJ on November 27, departing at 21:00 and arriving at 06:15. I am concerned about missing this connection due to the rescheduled flight. I request to be reprotected on another flight to ensure I make my connection in Jakarta. There is a Garuda Indonesia flight departing from BKK at 14:10 and arriving in CGK on November 27. I am looking forward to your prompt response and assistance in this matter. Best regards, M.Baiba

Hello! I have a flight today at 6 pm from Manila with booking number: S417YM. Unfortunately, AirAsia canceled the flight and rescheduled it for 10 pm tonight. I attempted to change the flight promptly upon receiving the email. Despite contacting AVA multiple times, the automated system continues to report that it can't locate the booking number. The flight was then rescheduled again for November 1st at 12 pm, which is inconvenient for me. I would greatly appreciate any assistance in changing the flight. Thank you.

My flight was canceled, and I’ve been attempting to secure a refund for a month. The AVA chat informs me that I need to reach out to my booking agency, which, in my situation, is Booking, to request a refund on my behalf. Contacting Booking only leads me to being redirected back to AirAsia. This cycle seems never-ending, and I am puzzled as to why Booking is required to request my refund when I am the one who made the payment and booked the flight.

Hello, I made a reservation with AirAsia on 10/28/[redacted] for a Singapore/Bali flight on June 1, [redacted], departing at 4:15 p.m. and returning on June 11 at 2:25 p.m. for 2 people under the names M.T. Attali and R. Attali. I realized that I provided the wrong email address, causing me to miss the confirmation and payment details for the booking. Immediately, within 30 minutes, I made a second reservation for the same flights. I received a confirmation email for the second booking (Reservation Number: PUD77L). I kindly request that you cancel the first reservation with the incorrect email and ensure that only the second reservation is processed for payment. Thank you for your assistance in this matter. Best regards

The flight times have been modified again, which is causing inconvenience. The email provided the updated details as follows: PNR: M6T72A I regret to inform you that your AirAsia Fly-Thru flight AK [redacted] from Kuala Lumpur (KUL) to Langkawi (LGK) on 27-December-[redacted] has been rescheduled for operational reasons. The new flight information is as follows: New Fly-Thru Flight Details: Flight: AK [redacted] Date: 27-December-[redacted] Departure: Singapore (SIN) at 07:35 local time Arrival: Kuala Lumpur (KUL) at 08:35 local time I find the new flight time inconveniently early. I attempted to change the time through the provided link, but encountered difficulties. Consequently, I made alternative arrangements with Malaysian Airlines. I am requesting a refund for my booking.

Hello, we have upcoming flights with AirAsia in December and early January. My wife, B.D. Allimant, and I, A.C.H. Allimant, require assistance for walking short distances. We kindly request two wheelchairs for our travels. We will need assistance at the following airports and flights: December 26 at CNX airport, flight FD3162 departing at 4:05 p.m. and arriving at HKT at 5:55 p.m. Then, on December 30, flight FD3022 departing from HKT at 4 p.m. and arriving at DMK at 5:30 p.m. We will be traveling with our children and grandchild. As Thailand Elite Members, we hope our requests can be accommodated. Thank you for your attention. Best regards, A. Allimant. Hello, We are going to take several flights in December and early January on your airline, AirAsia! For these departures and arrivals at the different airports, we will need assistance as we can only walk short distances. We are requesting two wheelchairs, one for my wife, D. Allimant, and myself, A.C.H. Allimant. We will require these aids for the following airports and flights: December 26, CNX airport, flight FD3162, departing at 4:05 p.m. and arriving at HKT at 5:55 p.m. Then on December 30, flight FD3022, departing from HKT at 4:00 p.m. and arriving at DMK at 5:30 p.m. We will be accompanied by our children and grandchild. We are Thailand Elite Members. We hope that our requests will be taken into account. Thank you for your response. Best regards, A. Allimant. My email address: [redacted]

Hello, we are scheduled to take several AirAsia flights in December and early January. For these trips, my wife and I will require wheelchair assistance as we can only walk short distances. We kindly request two wheelchairs for my wife, D.B. Allimant, and myself, A.C.H. Allimant, for the following flights and airports: December 26th at CNX airport for flight FD3162 departing at 4:05 p.m. and arriving at HKT at 5:55 p.m. On December 30th for flight FD3022 departing from HKT at 4:00 p.m. and arriving at DMK at 5:30 p.m. We will be traveling with our children and grandchild. As Thailand Elite Members, we would appreciate your attention to our needs. Thank you in advance for your assistance. Best regards, André Allimant. Email: [redacted]

Hello. My wife, B.D. ep A. Daniele, and I, A. C. H. ALLIMANT, have upcoming flights with AirAsia in December and early January. We require wheelchair assistance due to our limited mobility for the following flights: December 26th, flight FD3162 from CNX airport to HKT, departing at 4:05 p.m. and arriving at 5:55 p.m. On December 30th, we will be on flight FD3022 from HKT to DMK, departing at 4:00 p.m. and arriving at 5:30 p.m. We will be traveling with our children and grandchild. As Thailand Elite Members, we kindly request wheelchair assistance for both of us. We appreciate your assistance. Thank you, André A. Email: [redacted]

Dear Sir, I have booked a flight ticket from KUL to BKI with full payment already made. I am writing to explain my situation. Initially, my return flight dates were 05/12/22 - 09/12/22, for which full payment was made. Later, I wanted to change my flight to 25/11/22-30/11/22, but due to certain issues, I decided not to proceed with the change and did not pay the additional RM 80 for it. However, according to my booking, I was requested to pay this amount, which I ignored as I preferred to stick to my original fully paid booking. I reached out to the Allstar agent to understand why my booking was showing an outstanding amount of RM 80. After a brief conversation where they insisted on the payment, I obliged by paying the amount on 26/12/22, even though I did not want to change my flight. After this payment, my flight seems to have been altered involuntarily to 25/11/22. I am puzzled by this situation and seek your assistance in restoring my original booking from 05/12/22 - 09/12/22, for which I have already paid in full, including the additional RM 80 as requested. I hope for a resolution to this matter. Thank you for your attention and assistance. Sincerely.

This morning, I tried booking a flight through the AirAsia app. I didn't enter the OTP code and assumed the booking wasn't completed, but later realized it went through. I had already booked the same flight through another agent, resulting in a double booking. Could you kindly cancel this duplicate booking and process a refund? Thank you. Best regards, Yu Wen Lu Chen

Hello, I am a representative from Darp Travel Agency. In December [redacted], we booked a flight with your airline for our clients to fly from Sydney to Phuket for a holiday on July 20, [redacted]. Due to the ongoing pandemic, the flights were canceled by Airasia. We are now seeking refunds for the cancellation on behalf of our clients. The travelers' details are as follows: Traveler 1: Name: Ms. R. Youngman Booking No: [redacted] Traveler 2: Name: Mr. T. Marchetta Booking No: [redacted] Could you please assist us with the refund process? Thank you.

Hello, My name is Cary Kent Navarro, and I have a flight with your airline scheduled for tomorrow, December 4, [redacted], around 3:00 PM. Unfortunately, my cellphone was stolen yesterday at the bus terminal, and I'm unable to access my email where my ticket and boarding pass are stored. Can I please request a copy of my ticket and boarding pass to be sent to my fiancé's email address, [redacted]? If necessary, please feel free to call me at [redacted]3 for identity verification. I am also willing to provide my Identification Card for verification purposes. Thank you for your assistance and understanding. Sincerely, Cary Kent Navarro

I hope this message finds you well. I recently received an email notifying me that my flight has been rescheduled. The original flight details were: Departure: Siem Reap (REP) to Kuala Lumpur (KUL) Original Schedule: 8.30 to 11.45 New Rescheduled Flight Information: Flight number: FD [redacted] Departure: Siem Reap (REP) at 11.45, local time Arrival: Bangkok Don Mueang (DMK) at 13.00, local time Flight number: FD [redacted] Departure: Bangkok Don Mueang (DMK) at 19.15, local time Arrival: Denpasar Bali (DPS) at 00.50, local time Unfortunately, this change means spending New Year's Eve on a plane and missing our New Year's reservation in Bali. I have already contacted AVA, but the change was not deemed significant. We are now arriving a day later, in the middle of the night after New Year's Eve. I am not looking for a refund, but I am requesting a reschedule to the following flight on December 29, [redacted]: Siem Reap (REP) to Bali (DPS) Departure: 14.50, Arrival: 00.35 Please respond promptly as our flight is approaching soon. Best regards, M.

Hello, I recently booked an AirAsia flight for two people from Singapore to Denpasar on December 21st. The passengers are Christine Laukens and Hans Jürgen Hardtke. However, I mistakenly entered the wrong email address during booking and payment. The booking reference number is C5FD3T. Kindly send the booking confirmation to my correct email address at [redacted] and avoid sending it to schulz.frank@online. Thank you, Christine Laukens.