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How Do I Reset My Password for My AT&T Go Phone Account?

Whether you are locked out of your phone, want to simply update your password or PIN or are resetting your AT&T Go Phone to factory settings, you have options. You can go online to reset a forgotten password or PIN, or to change your password or PIN. You can also use your device to reset it to factory settings and create a new PIN/password.

Dec 9, 2022

For cellphone customers who want all the perks of an AT&T phone without the contract, the AT&T Go Phone is the way to go. If you have an AT&T Go Phone, you may have found yourself locked out of your device or account. How do you reset your password for your AT&T Go Phone account? You can get assistance and information from AT&T Go Phone customer support here. Below are steps you can take to reset your account password.

How to Reset Your AT&T Go Phone Password

Resetting Forgotten PIN/Password

If you need to reset your AT&T Go Phone password, follow these steps:

  1. Open AT&T's website in your browser.
  2. Navigate to the sign-in page.
  3. Click on "Forgot PIN/Password."
  4. Type in your cellphone number.
  5. Select "Request Online Password" or "Request 4-Digit PIN." You also have the option to select both.
  6. Hit "Send PIN/Password" to receive the information via text. Wireless Home Phone customers will receive a phone call with the information.
  7. Enter the new temporary PIN/Password you received in the text and hit "Continue."
  8. Follow the steps that come up on your device to reset your PIN/password.

Resetting Current Password/PIN

If you need to reset our online account access PIN or password, follow these steps:

  1. If you are logging in on your Go Phone account online for the first time, enter your 4-digit PIN as your password.
  2. Open AT&T's website in your browser.
  3. Log into your Go Phone (prepaid account).
  4. Select "Profile & Settings."
  5. Click on "Personal Info."
  6. Type in the current password or PIN.
  7. Choose "Change Online Password" or "Change 4-Digit PIN." You can also select both.
  8. Enter the new PIN or password and hit "Submit" to complete the action.

Restoring Phone to Factory Settings

If you need to reset your device back to factory settings to start over with a new PIN/password, follow these steps:

  1. Tap on the "Notifications" bar on your home screen.
  2. Touch the "Settings" option in the menu.
  3. Select "Backup and Reset."
  4. Choose "Factory Data Reset."
  5. Tap on "Reset Phone." Make sure you tap to check the SD card to remove all data from the SD card.
  6. Enter the password/PIN if enabled.
  7. Select "Erase Everything" to completely wipe your device and reset it to factory settings.

If you are still unable to reset your PIN/password or restore your AT&T Go Phone to factory settings, you can take it to the nearest AT&T retailer and get assistance from a customer service representative. You can also contact AT&T Go Phone customer support here for assistance in resetting your account Password or PIN.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why does GetHuman Write How-to Guides for AT&T Go Phone Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like AT&T Go Phone in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Reset My Password for My AT&T Go Phone Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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