7-Eleven Customer FAQ

You can return an unused item with the receipt within 30 days of the purchase date at 7-Eleven. Ensure that the item is in its original condition and packaging for a smooth return process.

It sounds like you're experiencing an issue with your 7-Eleven rewards account. If your email address is showing as already in use despite your attempts to log in, it may be due to an incorrect email or a technical glitch. Ensure you're entering the exact email you registered with and check if there are any typos. For assistance with your rewards account, there is a link to the most up-to-date contact information right here on this page.

To cancel your 7-Eleven Gold Card, you can manage your membership settings through the 7-Eleven app or website. There, you will find options related to your account, including cancellation procedures.

To access your 7-Eleven account after a phone number change, you may need to update your account information. Look for an option to reset your password or recover your account, which usually involves verifying your identity. If you're experiencing difficulties, please refer to the most up-to-date contact information right here on this page for further assistance.

If you can't access your 7-Eleven rewards account because you don't have the same phone or remember the password, we recommend using the account recovery option offered in the app or on the 7-Eleven website. You might need to provide your registered email address to reset your password and regain access to your account.