7-Eleven Customer FAQ

If you can't access your 7-Eleven rewards account because you don't have the same phone or remember the password, we recommend using the account recovery option offered in the app or on the 7-Eleven website. You might need to provide your registered email address to reset your password and regain access to your account.

You can redeem your 7-Eleven reward points to your new number by following these steps: 1. Launch the 7-Rewards app or visit the 7-Eleven website. 2. Sign in to your account using your previous phone number and password. 3. Go to the ‘Account’ section in the app or on the webpage and select ‘Account Details.’ 4. Here, you can edit your personal information and change your registered phone number to the new one. 5. Once you update your number, any points or rewards tied to your account should now be associated with your new number. Remember to always keep your personal details updated to maximize your 7-Eleven rewards benefits.

If you've lost access to your 7-Eleven account due to a change in phone number and can't log in, you'll need to update it. Unfortunately, for security reasons, you can't change the phone number on your own if you can't login. However, you can solve the issue by reaching out to 7-Eleven customer service. They have teams in place to help with these types of situations. The link to 7-Eleven's updated contact information is right here on this page that you're viewing. Reach out to them, provide the necessary identification, and they should be able to assist you further.

In order to cancel your 7-Eleven wallet and request a refund, you would need to go into a 7-Eleven store and speak with a representative in person. They will instruct you on the cancellation process and how to proceed with your refund request. Depending on the amount of money in your wallet and the store’s policies, you may be able to receive your refund immediately or it may take a few business days. Please remember to take your identification and any other related documents with you when you go into the store.

I'm sorry, but as a FAQ response, we do not have access to individual order information or the ability to process refunds. For your request regarding a refund, please directly contact 7-Eleven customer service or visit the nearest 7-Eleven store with your receipt. They will be able to check the status of your order and assist with your refund request.