What Is the Best Way to Make a Complaint to 7-Eleven?

You can file a complaint to 7-Eleven through any of the following avenues with these helpful tips.

Christian Allen is the editor / author responsible for this content.
Nov 14, 2019

7-Eleven has been the convenient store of choice in America since it was founded in the 1920s. As of June 2019, 7-Eleven had over 68,000 stores in 17 countries.

With a convenience store that has been in business for almost a century it can be difficult to imagine customers filing complaints against them. However, it does happen more often than you think.

There are very many complaints that can be made to 7-Eleven including poor customer service, an expired product, a mislabeled product, a suspicious charge on your credit card and many others. You can file a complaint to 7-Eleven through any of the following avenues:

Physical Store

The first place you should make a complaint if you have any issues with 7-Eleven is the physical store from where the complaint originated. Most 7-Elevens are open 24 hours a day so finding time to file a complaint should not be an issue.

The worldwide leader in convenience retailing has a comments or suggestion box at all their stores. You can write a note and drop it in a suggestion box at any of their locations.

You should first initiate a dispute resolution process with the store owner if you prefer interpersonal communication. However, because 7-Eleven functions on a franchise basis, the owner of the store may be less inclined to listen to your complaint than others.

If the complaint is not resolved at the particular store with which you have a complaint, you may try other avenues.


Sending a letter to the 7-Eleven corporate offices may sound like a drastic move but it can be a great move if you don't mind the speed of delivery. Sending a letter to headquarters is especially useful for complex issues that cannot be resolved at the individual store and is not urgent.

The address of the 7-Eleven headquarters in Dallas can be retrieved from their website. Once you mail the letter, unless you make a mistake with the mailing address, your letter will be received and get a reply.

Do not be in a hurry; your complaint should be resolved soon enough.

Comment Form

7-eleven has a comment form on their website through which customers can present their complaints. In fact, the comment form was made specifically for this purpose.

The merits of using the online comment form cannot be understated. It is like sending an instant letter to 7-Eleven and is one of the best ways to make a complaint to the company.

The comment form can be found on the 7-Eleven website's help page. Follow the prompts on the website until you completely fill the form. You should review the information you have entered and click 'Submit' to send the form when you are done.

Phone Call

A traditional phone call to any of 7-Eleven's phone numbers affords you the chance to file a complaint. The best part of calling is that you file the complaint with a live representative of the company so you can rest assured that it was received.

The line is open 24/7 and you barely have to hold on the line before you get a voice on the other end of the line. You can retrieve the 7-Eleven customer service phone numbers from GetHuman.

Social Media

Social media's influence is far reaching and a great tool when it comes to making a complaint to 7-Eleven. Large companies like 7-Eleven go to great lengths to maintain their reputation and social media is a crucial aspect of this.

A bad reply on social media can spread like wildfire so you can put them on the hot seat by making a complaint through one of their pages. Twitter and Facebook are the most popular of their social media pages.

Depending on the nature of your complaint, you can either send them a public tweet or Facebook post or a direct message. Choose whichever best suits your purpose.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
What Is the Best Way to Make a Complaint to 7-Eleven?

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