24 hours, 7 days · Calling this Rockauto number should go right to a real human being · If you know your party's extension, press it at any time. We do not offer customer service via telephone.
How should I prepare for my conversation with Rockauto?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Rockauto, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
The most common reason for lack of RockAuto account access is forgetting the account password. You can reset your RockAuto account password if you forgot it through the following steps.
Rockauto's shipping policy ensures prompt delivery and efficient handling of automotive parts. They collaborate with numerous shipping carriers to provide customers with various shipping options. The available carriers include FedEx, UPS, and the United States Postal Service, allowing customers to choose the most suitable method based on their preferences and location. Additionally, Rockauto ships from multiple distribution centers across the United States, minimizing transit time. They prioritize same-day shipping to expedite order processing and offer tracking numbers for easy monitoring. International shipping is also available to over 100 countries, ensuring global accessibility. Furthermore, Rockauto diligently packages products to prevent damage during transit. Overall, their shipping policy is designed to provide reliable and convenient shipping services that meet the diverse needs of their customers.
Rockauto offers both new and remanufactured parts. They strive to provide customers with a wide range of options to meet their specific needs and budgets. New parts are sourced directly from manufacturers or distributors, ensuring the highest quality and compatibility with a customer's vehicle. Remanufactured parts undergo a rigorous process where worn-out or damaged components are restored to their original specifications, offering customers a cost-effective alternative without compromising performance. Each part's condition is clearly indicated on the website, allowing customers to make informed decisions. Whether customers prefer new parts or choose remanufactured options for certain components, Rockauto aims to deliver reliable and affordable solutions to meet their diverse requirements.
Click the link above to get answers to just about any Rockauto customer service question, including step by step guides for the most complex issues. Or detail your problem below and we will get you answers instantly.
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Can I get a real live person at this phone number?
Even though this Rockauto number does not get you to a call center manned by actual human beings, GetHuman researchers still call it regularly to document the phone system.
This phone number is all recordings. When our research team calls it, we still take notes about any important changes or information so that you don't have to call to find out yourself. Here is their latest summary:Do not offer customer service over the phone
Here is how our research team describes the way the Rockauto phone system greets you: If you know your party's extension, press it at any time. We do not offer customer service via telephone.
Conclusion and closing notes
This is Rockauto's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rockauto agent. This phone number is Rockauto's best phone number because 241,950 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no Rockauto customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 866-762-5288 for, including Return an Order, Find a Part, Exchange an Item, Question About a Part, Account Access and other customer support issues. The Rockauto call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, Rockauto has 2 phone numbers. It's not always clear what is the best way to talk to Rockauto representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Rockauto. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Rockauto. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.