Playstation Live Chat

How to chat with Playstation by GetHuman

Live Chat with Playstation Agents
https://support.us.playstation.com/articles/en_US/KC_Article/Support-tips/?
Current Wait: 1 mins (avg 1)
Hours: Monday - Saturday, 6AM - 10PM, PST Sunday, 8AM - 8PM, PST
Best alternative to chatting with Playstation:
For relevant help, and to make sure your issue gets attention, tell us the problem below.

Why did you want to chat with Playstation?

We want to get you the right department and more attention on your issue.

Topics in recent chat windows with Playstation

Playstation Live Chat - by the Numbers

Live chat starting point
https://support.us.playstation.com/articles/en_US/KC_Article/Support-tips/?
Call-back available
NO
Department you chat with
Customer Service
Chat center hours
Monday - Saturday, 6AM - 10PM, PST Sunday, 8AM - 8PM, PST
Best time to chat
10:45am
Average wait
1
Current wait
1
Rank (overall)
4
Alternate methods
phone or web or twitter or chat
Quality of communication
57%
Quality of help
32%
Customer votes
37,594
Information last updated
Thu Apr 19 2018 08:00:00 GMT+0000 (UTC)
Best phone number
800-345-7669

Chatting with Playstation Customer Service

Live chat with Playstation by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Playstation about. We can usually help ensure a better outcome. This is the best way to live chat with Playstation because 156,720 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Playstation usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://support.us.playstation.com/articles/en_US/KC_Article/Support-tips/? are used to handling Update Account Info, Hacked Account, Recover Account, Technical Support, Refund and other customer service issues. When you chat with Playstation agents, they are most likely chatting with you from their call center located in California or Phillipines. Live chat is rarely available 24/7, and this department is open Monday - Saturday, 6AM - 10PM, PST Sunday, 8AM - 8PM, PST. It's hard to tell if companies like Playstation offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Playstation with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Playstation

While Playstation does offer live chat as a way to get help, they also have a phone number. In total, there are 4 ways to get in touch with them. The best phone number for Playstation is their 800-345-7669 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Playstation? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.
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