The GetHuman customer care standard

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The GetHuman standard is a specification for how customer service phone systems and support should work.

The GetHuman standard will improve the phone systems of any organization that complies, making the customer service experience for consumers easier, more effective and more efficient.

The GetHuman database shows a list of companies and codes that help you reach a human faster when calling. Soon, this list will once again include the grading system outlined in the GetHuman standard.

methodology

Based on anecdotal information submitted via thousands of emails, and input from consumers on the former GetHuman discussion board, as well the experience of the GetHuman team, a core set of standards was defined. After over a month of additional review and feedback from our users (including results from a ranking survey), the standards were revised and finalized as stated below.

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