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The gethuman standard is a specification for how customer
service phone systems and support should work.
The gethuman standard will improve the phone systems of any
organization that complies, making the customer service experience for
consumers easier, more effective and more efficient.
The
gethuman database shows a list of companies and codes that help
you reach a human faster when calling. Soon, this list will once again include the grading system
outlined in the gethuman standard.
methodology
Based on anecdotal information submitted via thousands of emails,
and input from consumers on the
former gethuman discussion board,
as well the experience of the
gethuman team, a core
set of standards was defined. After over a month of additional review
and feedback from our users (including results from a
ranking survey),
the standards were revised and finalized as stated below.
If you would like assistance improving your company's customer
service phone systems, please see
more info.
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