Automated menu - Choose product type for technical support rep. · Technical support for all printers, press 1. For video projectors, scanners, cameras, or multi-function all-in-one products, press 2. For desktops, notebooks, and Epson store referrals, press 3.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Epson phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Epson number should go right to a real human being
Here is how our research team describes the way the Epson phone system greets you: Technical support, press 1. Customer Relations, press 2.
Below are some clips we've found from Epson's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling EBSENCE customer relations.
For technical support, press one. For customer relay The digit selected was invalid.
Please try again.
Please have your model and serial number ready.
For technical support on all Epson printers, press one."
Excerpt from a call with Epson
Thursday, March 7, 2024 3:55 PM
The first phone menu
"Thank you for calling Ebsen's customer relations.
For technical support, press one.
For customer relations, press two."
Excerpt from a call with Epson
Friday, March 22, 2024 10:40 PM
After you press 1
"Please have your model and serial number ready.
For technical support on all Epson printers, press one.
For video projectors, scanners, cameras, or multifunction all in one products, press two."
Excerpt from a call with Epson
Friday, March 15, 2024 5:18 PM
In fact, much of this information on this page is superfluous because this Epson phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Epson operates the call center for this 800-533-3731 phone number Mon-Fri 6am-8pm, Sat 7am-4pm PT.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 194 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Epson phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Epson staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Epson is Saturday.The most busy day to call is Thursday, which averages 157% more phone calls by comparison.Again, this is based on a sample of 194 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Epson is Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Epson number?
Below is a sample of recent calls to Epson, and their purpose. Are any of these similar to the reason you are trying to call?
Printer setup assistance: "I'm having trouble with scanning setup on my new Epson printer."
- From a call lasting 30m 24s , Apr 5, 2024 4:20 PM
Printer printing non-stop: "My Epson printer keeps printing pages non-stop for the last half an hour."
- From a call lasting 21m 5s , Mar 15, 2024 2:21 PM
Printer not printing ink: "It's coming out with nothing printed on it, like, there's no ink coming out."
- From a call lasting 13m 4s , Mar 7, 2024 3:55 PM
Ink pad replacement inquiry: "I was having an error message on my printer about the ink pads, and was told I need to purchase new ones."
- From a call lasting 11m 13s , Feb 26, 2024 9:10 PM
Printer paper jam: "I'm getting a message that says there's some paper stuck in my printer."
- From a call lasting 9m 10s , Feb 9, 2024 8:18 PM
Calling Epson's customer support can be a simple process, as I recently learned when trying to contact a representative about purchasing a new printer. The automated system that answers the phone lets callers know they've reached Epson's Customer Relations and gives you only two choices for assistance: technical support or customer relations.
Since I didn't have a technical issue, I selected customer relations and was told that my call may be recorded for quality purposes. While waiting on hold, a recorded greeting from Basketball Hall-of-Famer Shaquille O'Neal let me know that all representatives were busy, but I'd be helped soon. Apparently, after checking online, I discovered that Epson has partnered with Shaquille O'Neal as an ambassador for their products. I thought it was a fun surprise as part of the hold time.
After waiting no more than five minutes, a representative came on the line asking for my name and phone number in case we became disconnected. After providing this information, I shared my interest in purchasing a new printer with him. He asked what kind I was using now and if this printer was for home or business use. I explained that my wireless printer, combined with a scanner, is at least eight years old and used at home for personal items. However, I did tell him the scanner had stopped working, so that function wasn't available.
The rep recommended one of Epson's all-in-one printers that would be economical for home use as well as similar to what I'm familiar with but more advanced in options. Since I was near my computer while chatting with him, he provided me with a direct link to the printer he was recommending so I could see it. He explained that this printer uses easily fillable ink tanks rather than cartridges and provides longer-lasting ink for many printing projects. This printer also includes a high-resolution scanner and wireless capabilities. An online deal would provide me with a cutting-edge printer and up to two years of ink. I was concerned that the cost to replace the ink might be expensive, but he assured me that I would be paying around the same or less as I do now but for longer-lasting ink bottles.
While this printer sounded like a good fit, I told the rep I'd rather see it in person first and asked where Epson printers are sold. He said most retailers, including Walmart, Target and Office Depot, carry Epson printers, but I would probably find better pricing online. He suggested visiting a store to see the printer and then purchasing online, which would come with secure delivery and tracking. In addition, Epson sometimes offers free shipping for online purchases.
The call was productive and ended after about 10 minutes, which was a decent amount of time. The streamlined menu options at the start of the call are very helpful features, allowing callers to directly address their needs without navigating multiple and possibly convoluted choices.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
More Ways to Contact Epson Customer Service
There are of course other ways to contact Epson customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Epson provides this option.
As a last, sometimes only, resort- Epson customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Epson's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Epson agent. This phone number is Epson's best phone number because 8,334 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-533-3731 include Track an Order, Refund a Charge, Order Ink, Replacement Part, Device Support and other customer service issues. Rather than trying to call Epson first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Epson has 2 phone numbers. It's not always clear what is the best way to talk to Epson representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Epson. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Epson. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
