eBay Customer Care on Twitter

Getting eBay's Attention on Twitter by GetHuman

https://twitter.com/askebay?lang=en
Customer Twitter Account
  • Somebody from eBay usually replies within 38 hours.
  • GetHuman site vistors rank this #2 out of 3 ways to reach them.
It's not easy to talk to a person at eBay. To get answers or explanations on how to fix customer service issues more quickly, start typing out the issue below and we will connect you with solutions in moments.

Recent reasons others tried tweeting eBay

Every time I sell something it lists an old address for shipping. My address is correct...
I need a return postage order for an item which the seller says has been generated by e...
Transfered payout issue
I sold an expensive product on Ebay and was wrongfully charged $*,*** fee.*I was told i...
Try to make items more accessable in the US, I understand that ebay is all over the cou...
I was looking for touchup paint for my microwave in light gray. the only place on your...
A buyer claims she never received an item. I have conformation from UPS that it was del...
i order sofa i pay thru my debit cash buy they did not deliver my item..
I bought a "refurbished" computer" from e-bay and I goofed, I installed win ** on my D...
I lost my ebay credit card I need ti canceled it now
I think I'm being scammed I'm trying to buy a car and they sent me a link to you guys b...
Hello.*My eBay account - techno****. From October ** all my payouts does not show in my...
I just sold a Hermes scarf on Ebay .ca to a US buyer .* ,I am out of Canada until Nov...

eBay Twitter-based Customer Help - Stats

Twitter @ Handlehttps://twitter.com/askebay?lang=en
Best hoursMon-Sun 6am-6pm PST
Right time to tweet them3:30pm
Expected reply tweet38
Issue turnaround time46
Rank (amongst all ways to contact)2
Legibility of messaging78%
Customer service rating35%
Customer votes38,342
Information last updatedSat Mar 16 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

eBay Customer Service through Twitter

eBay is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that eBay will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM eBay your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like eBay that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that eBay's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting eBay

Of the 3 way(s) to get in touch with eBay, customers like you claim that the best one is the http://ocs.ebay.com/ws/eBayISAPI.dll?CustomerSupport option. From this page you can easily access all the possible contact information options for eBay as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach eBay? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact eBay

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