eBay Customer Care on Twitter

Getting eBay's Attention on Twitter by GetHuman

Customer Twitter Account
Usually replies within: 38 hours
Best time to tweet: ~1pm
#2 of 3 contacts
38,339 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting eBay

Have not received my purchase. Order***-*****-******Item ID *************seller cavetre...
I’m a seller and I chargeed a buyer and need to refund him because I sold the property...
Will not pay if not resolved
I am trying to help my boyfriend add his debit card to his ebay account but it keep say...
i am a seller. why has my package not been tracked since May *rd? track number ESUS...
I order a part from my car from automotive super The ** sensor came but was the wrong a...
did not reseave my order
Hello I have an active cash app card and I keep getting notifications saying purchases...
I purchased a ebay gift card for $***.I went into my ebay website page i went into the...
I'm not canceling my coin that I sold yesterday it was already mailed I hit the wrong button
I accidently hit the wrong buttons for coin sold yesterday I'm still selling the coin I...

Get help with my issue

eBay Twitter-based Customer Help - Stats

Twitter @ Handlehttps://twitter.com/askebay?lang=en
Call-back availableNO
Best hoursMon-Sun 6am-6pm PST
Right time to tweet them1pm
Expected reply tweet38
Issue turnaround time42
Rank (amongst all ways to contact)2
Legibility of messaging76%
Customer service rating33%
Customer votes38,339
Information last updatedTue May 30 2023 08:00:00 GMT+0000 (Coordinated Universal Time)

eBay Customer Service through Twitter

eBay is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that eBay will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM eBay your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like eBay that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that eBay's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting eBay

Of the 3 way(s) to get in touch with eBay, customers like you claim that the best one is the http://ocs.ebay.com/ws/eBayISAPI.dll?CustomerSupport option. From this page you can easily access all the possible contact information options for eBay as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach eBay? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact eBay

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