eBay Customer Care on Twitter

Getting eBay's Attention on Twitter by GetHuman

@eBay
Customer Twitter Account
Usually replies within: 38 hours
Best time to tweet: ~10:45am
#4 of 5 contacts
38,347 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.
Tweet re: Refunds and ReturnsTweet re: Suspended AccountTweet re: Problem With an OrderTweet re: Report a SellerTweet re: Fraudulent ChargeAbout a different issue

Recent reasons others tried tweeting eBay

I would like to get a refund on a item I purchased today, and the system won’t let me.
Hi*My account was suspended after i list one item
Seller has not provided reimbursement for $** shipping I paid or refund my account for...
My item has not arrived. I would like my money refunded or have a location as to where...
Having problem with buyer! I need help :(
Mon produit arrivait ce jour mais je ne l'ai toujours pas re*u
Ebay charged me *.** for something
Num*ro de l'objet : *************Cat*gorie : pi*ces automobiles*J'ai command* ce produi...
Order no. OR********Dispatch no. SD********Reference ******Loraine Smith** Glencraig Te...
Seller to refund my shipping and item.
Seller has not provided refund for shipping I paid to get it back to China or refund fo...
I noticed when I just now bought glasses that the charge went to a VISA acct. ending in...
I ordered wrong product I wish to cancel my order of a DVD player which I ordered this...
Get help with my issue

eBay Twitter-based Customer Help - Stats

Twitter @ Handle
@eBay
Call-back available
NO
Best hours
24 hours, 7 days
Right time to tweet them
10:45am
Expected reply tweet
38
Issue turnaround time
45
Rank (amongst all ways to contact)
4
Legibility of messaging
83%
Customer service rating
40%
Customer votes
38,347
Information last updated
Thu Feb 13 2020 08:00:00 GMT+0000 (UTC)

eBay Customer Service through Twitter

eBay is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that eBay will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM eBay your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like eBay that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that eBay's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting eBay

Of the 5 way(s) to get in touch with eBay, customers like you claim that the best one is the 866-540-3229 option. From this page you can easily access all the possible contact information options for eBay as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach eBay? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact eBay

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