Virgin America Customer Care on Twitter

Getting Virgin America's Attention on Twitter by GetHuman

@AlaskaAir
Customer Twitter Account
  • Somebody from Virgin America usually replies within 15 hours.
  • GetHuman site vistors rank this #4 out of 4 ways to reach them.
While there may be a wait on hold, you will likely get answers faster by calling Virgin America instead of messaging them on X (the website formerly called Twitter).

Virgin America Twitter-based Customer Help - Stats

Twitter @ Handle@AlaskaAir
Best hours24 hours, 7 days
Right time to tweet them2pm
Expected reply tweet15
Issue turnaround time23
Rank (amongst all ways to contact)4
Legibility of messaging50%
Customer service rating63%
Customer votes3,177
Information last updatedSat Mar 16 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Virgin America Customer Service through Twitter

Virgin America is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Virgin America will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Virgin America your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Virgin America that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Virgin America's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Virgin America

Of the 4 way(s) to get in touch with Virgin America, customers like you claim that the best one is the 800-252-7522 option. From this page you can easily access all the possible contact information options for Virgin America as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Virgin America? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Virgin America

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