Updated May 3, 2024

Virgin Active Customer FAQ

Membership Information

To update your personal information with Virgin Active, you can do so by logging into your online account on the Virgin Active website....

Virgin Active offers a variety of membership options tailored to meet individual preferences and fitness goals. The popular options...

The cancellation policy for Virgin Active membership allows members to cancel their membership at any time, subject to a minimum notice...

At Virgin Active, members have access to a diverse range of top-notch facilities and amenities to enhance their fitness journey. Our...

Yes, as a Virgin Active member, you can bring a guest with you. We encourage our members to share their fitness journey with others...

There are age restrictions for using the facilities at Virgin Active. Children aged between 0-15 years old can make use of our designated...

Yes, there is a dress code in place for using the gym at Virgin Active. We require all members to wear appropriate workout attire that...

Yes, Virgin Active provides personal trainers to enhance your fitness journey. Our qualified and experienced personal trainers are...

At Virgin Active, members enjoy a range of additional services and benefits as part of their membership. Designed to enhance overall...

Yes, you can temporarily freeze your membership at Virgin Active. We understand that sometimes circumstances arise where you may not...

Ask any question you have about Virgin Active customer service. We will do our best to get you answers right away.

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Updated May 3, 2024