TomTom Customer Care on Twitter

Getting TomTom's Attention on Twitter by GetHuman

@TomTom
Customer Twitter Account
Usually replies within: 3 hours
Best time to tweet: ~9:30am
#4 of 4 contacts
216 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting TomTom

you have taken from my bank account money for item that we did not ask for or receive...
Order ************ *I order * pairs of Toms next day (few hours) received **% off code...
I have purchased an Andriod car 'radio' and wish to install Tomtom on the navigation se...
Can*t assign my TomTom Essential to my TomTom-Account via browser-link. If I use MyDriv...
I have changed my email address from *****@***.com so I can*t log in.*My new email is...
my tom tom will not start
I bought the map of Turkey one day ago and I got charged twice (**.** USDX*)*I would li...
I have just paid £**.** to update the maps my TomTom Start **. *One *nd Edition Z*.*Whi...
I ordered merchandise from you off on May *th * weeks I emailed you and ask when my ord...
iv been trying to update my tomtom for * months keeps telling me servers busy
want my downloads sorted
paid for two speed camera updates had receipts for payment still not on my connect so b...
Go****. Tomtom international have been taking £*.** a month out of my PayPal account f...

Get help with my issue

TomTom Twitter-based Customer Help - Stats

Twitter @ Handle@TomTom
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them9:30am
Expected reply tweet3
Issue turnaround time7
Rank (amongst all ways to contact)4
Legibility of messaging79%
Customer service rating73%
Customer votes216
Information last updatedSat Oct 24 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

TomTom Customer Service through Twitter

TomTom is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that TomTom will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM TomTom your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like TomTom that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that TomTom's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting TomTom

Of the 4 way(s) to get in touch with TomTom, customers like you claim that the best one is the 866-486-6866 option. From this page you can easily access all the possible contact information options for TomTom as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach TomTom? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact TomTom

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