TomTom Customer Care on Twitter

Getting TomTom's Attention on Twitter by GetHuman

@TomTom
Customer Twitter Account
Usually replies within: 2 hours
Best time to tweet: ~10:15am
#4 of 4 contacts
793 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting TomTom

I'm trying to reach tomtom I was on the phone this morning for * and a *** hours and sh...
My device won't start
Please provide me with live chat option
I HAVE A XXL*** TOMTOM DEVICE. h*HOW CAN I CONTINUE TO USE IT MYTOMTOM DEVICE?
My GPS quit and said to plug into a computer I did went through all the steps and it ke...
I just placed an order Nr. *********.*The address is not good. Please send the GPS to...
I am trying to find out if my TomTom Via****TM has a memory card and if so where is it?
I have a Tom Tom Gps and I can’t get it to go past the update screen and I don’t know h...
No Issues - just some advice ! We are hoping ( covid willing) to take a road trip throu...
Dear Sir*madam*As I cannot make contact with anybody in any senior position I am trying...
My computer wont recognize my tom tom. I run mac os catalina. I need to upgrade maps. I...
Bonjour ,hier je vous et command* le( tomtom go premiunX )N*transaction **M****HH...
Sir**I have a TomTom Go** and I have no issues with it and it seems OK. I repeatedly ge...

Get help with my issue

TomTom Twitter-based Customer Help - Stats

Twitter @ Handle@TomTom
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them10:15am
Expected reply tweet2
Issue turnaround time6
Rank (amongst all ways to contact)4
Legibility of messaging81%
Customer service rating71%
Customer votes793
Information last updatedFri Nov 26 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

TomTom Customer Service through Twitter

TomTom is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that TomTom will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM TomTom your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like TomTom that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that TomTom's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting TomTom

Of the 4 way(s) to get in touch with TomTom, customers like you claim that the best one is the 866-486-6866 option. From this page you can easily access all the possible contact information options for TomTom as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach TomTom? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact TomTom

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