Thule Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Thule?
A:Calling this Thule number should go right to a real human being. You can also use our free service that can talk to Thule for you and report back. Q:
Does Thule offer 24 hour customer service?
A:Not at this number; hours here are Tue-Fri 8:30am-5:30pm EST. The least busy day is Wednesday, and the most busy day is Thursday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Thule below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Thule phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Thule number should go right to a real human being
Below are some clips we've found from Thule's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Two Lead Group consumer service.
Representing Two Lea, Sport Rack and Case Logic, For assistance choosing the correct product for your vehicle, press one.
For juvenile and pet products, press two."
Excerpt from a call with Thule
Tuesday, January 9, 2024 9:12 PM
The first phone menu
"Welcome to Two Lea Group consumer service. Representing Two Lea, Sport Rack and Case Logic.
For help with an existing order or if you have a warranty question press five.
For troubleshooting and technical support, please press six Press nine to hear these options again.
For assistance choosing the correct product for your vehicle press one.
For juvenile and pet products, press two."
Excerpt from a call with Thule
Tuesday, June 18, 2024 8:29 PM
In fact, much of this information on this page is superfluous because this Thule phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Thule operates the call center for this 800-238-2388 phone number Tue-Fri 8:30am-5:30pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 56 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Thule call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Thule phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Thule staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Thule is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 56 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.
The best time to call Thule
In summation, the best day to call Thule is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Thule staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Thule
If you have time to do a bit of reading before you call Thule, we recommend you read over some of our problem-specific articles.
What is Thule?
Thule is a renowned brand that specializes in manufacturing premium car racks, cargo carriers, and sports equipment carriers. With an unparalleled history of over 75 years, Thule is committed to enabling an active lifestyle and empowering people to pursue their passions. Thule products are meticulously designed to ensure safety, ease of use, and durability, catering to various outdoor activities such as biking, skiing, camping, and water sports. The brand's extensive range includes roof racks, bike racks, ski racks, luggage, backpacks, strollers, and more. Thule's innovative solutions provide convenience, allowing users to transport their gear securely, whether it's a family road trip, a weekend adventure, or a competitive sporting event. Choose Thule to explore the world and embrace limitless possibilities.
Where are Thule products sold?
Thule products are sold in a wide range of retail locations worldwide. You can find our products at authorized Thule dealers, which include sporting goods stores, outdoor retailers, and car accessories shops. Additionally, Thule products are available for purchase on our official website. We offer a comprehensive store locator on our website, where you can simply enter your location to find the nearest authorized Thule dealer. Furthermore, Thule products are also sold through various online marketplaces like Amazon. We constantly strive to expand our distribution network and make our products easily accessible to our customers. From physical stores to online platforms, Thule products can be found in a multitude of locations, ensuring convenience and accessibility for all our valued customers.
What is Thule's return policy?
Thule's return policy aims to ensure customer satisfaction. If you are not completely satisfied with your Thule product, you may return it within 30 days of purchase for a full refund. The item must be in its original condition and packaging. To initiate the return process, contact Thule's customer service with your order details. They will provide you with a Return Authorization Number, which you must include on the return shipment. Thule does not cover the return shipping costs unless the item was received damaged or defective. Once your return is received and inspected, you will be refunded using the original payment method. Thule's return policy ensures a hassle-free experience for customers wishing to make returns or exchanges.
Top Thule customer service problems
Click the link above to get answers to just about any Thule customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Thule, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with roof rack: "Hi Nancy, I'm hoping you can help me install a Thule Rapid System 751 onto my Renault Zoe EV."- From a call lasting 3m 58s , Jul 24, 2024 2:33 PM
Ordering tent parts: "I'm calling about a tent camping, need part numbers and pricing for it."- From a call lasting 17m 14s , Jul 22, 2024 3:55 PM
Missing parts for ski rack: "Thule sent me an adapter kit but there are no bolts, nuts, or clamps included as shown in the instructions."- From a call lasting 41m 35s , Feb 16, 2024 8:42 PM
Inquiry about becoming dealer: "Hi. How do I become a dealer to sell your hitch bike racks, please?"- From a call lasting 4m 56s , Jan 9, 2024 9:12 PM
More Thule Customer Service Contacts
There are of course other ways to contact Thule customer service besides the phone. Below we list the best ones, by medium.
Thule Customer Email Addresses
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Thule will reply our your email.
Conclusion and closing notes
This is Thule's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Thule agent. This phone number is Thule's best phone number because 336 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-238-2388 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Thule first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Thule has 1 phone number. It's not always clear what is the best way to talk to Thule representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Thule. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Thule. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.