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Thompson Cigar Company Customer FAQ

Top Answers & How-to Guides

What is Thompson Cigar Company's Phone Number?

The question we are asked most often is about how to talk to Thompson Cigar Company customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I add gift wrapping to my order?

Yes, you can add gift wrapping to your order at Thompson Cigar Company. We offer gift wrapping services to make your purchase extra...
Ask any question you have about Thompson Cigar Company customer service, get an answer now.
Contact Thompson Cigar Company customer service

Order Management

How do I cancel or change my order?

To cancel or change your order, please contact our customer service team as soon as possible with your order number ready. We will...
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Shipping

What are the shipping rates and delivery times?

At Thompson Cigar Company, we offer competitive shipping rates and strive to ensure timely delivery. Shipping rates may vary based...
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Can I track my order online?

Yes, you can conveniently track your order online with Thompson Cigar Company. We understand the importance of keeping our customers...
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Do you offer international shipping?

Yes, Thompson Cigar Company offers international shipping. We understand that cigar lovers reside all over the world, and we strive...
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Return Policy

What is Thompson Cigar Company's return policy?

Thompson Cigar Company offers a hassle-free return policy. If you are not completely satisfied with your purchase, you can return it...
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Shipping Restrictions

Are there any restrictions on shipping tobacco products?

Yes, there are certain restrictions on shipping tobacco products. At Thompson Cigar Company, we comply with all federal regulations...
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Payment Methods

What payment methods do you accept?

Thompson Cigar Company accepts a variety of payment methods to cater to customers' preferences and convenience. We aim to make the...
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Age Restrictions

Are there any age restrictions to purchase tobacco products?

Yes, there are age restrictions in place when purchasing tobacco products from Thompson Cigar Company. As per federal law, customers...
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Loyalty Program

Do you have a loyalty or rewards program?

Yes, Thompson Cigar Company features a loyalty program called Thompson Rewards. As a member of Thompson Rewards, customers can earn...
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Gift Options

Can I add gift wrapping to my order?

Yes, you can add gift wrapping to your order at Thompson Cigar Company. We offer gift wrapping services to make your purchase extra...
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Help me with my Thompson Cigar Company customer service issue

Ask any question you have about Thompson Cigar Company customer service. We will do our best to get you answers right away.
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