How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Sutter Health phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 7
Here is how our research team describes the way the Sutter Health phone system greets you: Hello and thank you for your call. If this is a medical emergency, please hang up and dial 911. Alignment Health Plan members, please listen to the following message in its entirety. The number you have dialed is no longer in service. We apologize for the inconvenience. Alignment Health Plan is in the process of sending you a new ID card with the correct contract information for your medical group. When you receive your new ID card, please discard your current card. If you have not yet received a new ID card and need assistance contacting your medical group, please call Alignment Health Plan at 1-866-634-2247. Again, that's 1-866-634-2247. We apologize for the inconvenience.
What are the hours and when should I call?
Sutter Health operates the call center for this 916-733-8800 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sutter Health phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sutter Health staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sutter Health is Monday.The most busy day to call is Wednesday.Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Sutter Health is Monday.In this case, it's a no-brainer. Monday is not only the least busy day for calling this Sutter Health number, but it is also the day with the shortest hold times.
Conclusion and closing notes
This is Sutter Health's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sutter Health agent. This phone number is Sutter Health's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 916-733-8800 include and other customer service issues. Rather than trying to call Sutter Health first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Sutter Health has 1 phone number. It's not always clear what is the best way to talk to Sutter Health representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Sutter Health. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sutter Health. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.