How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Southwest Gas - Arizona phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at the first menu. Then, when asked for your "Account Number," press 0. When asked "if you want to do a survey," press 2.
Here is how our research team describes the way the Southwest Gas - Arizona phone system greets you: Report a gas leak, press 9. Account and billing, press 1. To make a payment or payment options, press 2. Access financial assistance and low-income rate info or if you were affected by COVID, press 3. Contractor referrals, press 4. Builder and commercial customers, press 5. Info regarding relief programs, press 8. To speak to a representative, press 0. To repeat these options, press the * star key.
Below are some clips we've found from Southwest Gas - Arizona's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Southwest Gas.
For account and billing information, press one.
To make a payment or review payment options, press two."
Excerpt from a call with Southwest Gas - Arizona
Friday, March 15, 2024 6:04 PM
The first phone menu
"Thank you for calling Southwest Gas.
To authorize or cancel the receipt of notifications by text message, press seven.
For information regarding the California Disaster Relief Program, California Consumer Privacy Act, or the Arizona customer owned yard line program, press eight.
To speak to a representative, press zero.
If you are calling to report a gas leak, press nine now or call nine one one.
For account and billing information, press one.
To make a payment or review payment options, press two."
Excerpt from a call with Southwest Gas - Arizona
Friday, March 15, 2024 6:04 PM
What are the hours and when should I call?
Southwest Gas - Arizona operates the call center for this 877-860-6020 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 156 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Southwest Gas - Arizona phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Southwest Gas - Arizona staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Southwest Gas - Arizona is Wednesday.The most busy day to call is Thursday.Again, this is based on a sample of 156 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Southwest Gas - Arizona is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Southwest Gas - Arizona staffs the call center well on Wednesday.
More Ways to Contact Southwest Gas - Arizona Customer Service
There are of course other ways to contact Southwest Gas - Arizona customer service besides the phone. Below we list the best ones, by medium.
Use the link to connect with customer service through Twitter
Southwest Gas - Arizona, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Southwest Gas - Arizona customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Southwest Gas - Arizona's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Southwest Gas - Arizona agent. This phone number is Southwest Gas - Arizona's best phone number because 936 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-860-6020 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Southwest Gas - Arizona first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Southwest Gas - Arizona has 1 phone number. It's not always clear what is the best way to talk to Southwest Gas - Arizona representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Southwest Gas - Arizona. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Southwest Gas - Arizona. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.