Southwest Airlines Customer Care on Twitter

Getting Southwest Airlines's Attention on Twitter by GetHuman

Customer Twitter Account
  • Somebody from Southwest Airlines usually replies within 7 hours.
  • GetHuman site vistors rank this #5 out of 6 ways to reach them.
While there may be a wait on hold, you will likely get answers faster by calling Southwest Airlines instead of messaging them on X (the website formerly called Twitter).

Recent reasons others tried tweeting Southwest Airlines

I would like a refund for my flight that was cancelled and the return trip I had to pur...
need a representative
need a representative to reimburse
Cancelled a flight within ** hours of booking and got the refund as flight credit. I wo...
Refund for flight **** confirmation number: *L*W*G
My flight has been canceled and I would like to get a flight credit refund !
I booked a flight that got cancelled and I am trying to rebook a return flight: Sacrame...
My flight got canceled. Need a refund
My flight was cancelled and I would like a full refund on my flight as well as a refund...
I asked for a refund not a credit
Can't buy tickets online
flight cancelled and lost baggage
Luggage made it to Chicago Midway from Atlanta Hartsfield on ***** or early ***** …we d...

Southwest Airlines Twitter-based Customer Help - Stats

Twitter @ Handle@SOUTHWESTAIR
Best hours24 hours, 7 days
Right time to tweet them10:15am
Expected reply tweet7
Issue turnaround time14
Rank (amongst all ways to contact)5
Legibility of messaging85%
Customer service rating50%
Customer votes6,806
Information last updatedFri Apr 19 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Southwest Airlines Customer Service through Twitter

Southwest Airlines is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Southwest Airlines will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Southwest Airlines your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Southwest Airlines that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Southwest Airlines's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Southwest Airlines

Of the 6 way(s) to get in touch with Southwest Airlines, customers like you claim that the best one is the 800-435-9792 option. From this page you can easily access all the possible contact information options for Southwest Airlines as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Southwest Airlines? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Southwest Airlines

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