Solar City Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Solar City?
Q:
Does Solar City offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 6am-8pm, Sat-Sun 7am-6pm PST. The least busy day is Sunday, and the most busy day is Thursday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Solar City below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Solar City phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1
Below are some clips we've found from Solar City's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Tesla.
If you know your party's extension, press nine.
For vehicles, press one. For energy products, press two."
Excerpt from a call with Solar City
Saturday, January 6, 2024 8:25 PM
The first phone menu
"I'm sorry.
I didn't get your response. Thank you for calling Tesla.
Thank you for calling Tesla. If you know your party's extension, press nine.
For vehicles, press one.
For energy products, press two.
For vehicle home charging, such as wall connector or mobile connector, press three."
Excerpt from a call with Solar City
Thursday, June 13, 2024 7:43 PM
After you press 2
"For vehicle home charging
To help improve your future experience, in just a few words, please tell us the reason for your call.
Thank you. Let's move on. If you have not yet placed an order and would like to discuss getting a Tesla product for your home or business, press one.
If you have placed an order or have installed a Tesla energy product, press two."
Excerpt from a call with Solar City
Thursday, February 15, 2024 10:42 PM
What are the hours and when should I call?
Solar City operates the call center for this 888-765-2489 phone number Mon-Fri 6am-8pm, Sat-Sun 7am-6pm PT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 118 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Solar City call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Solar City phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Solar City staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Solar City is Sunday. The most busy day to call is Thursday, which averages 1000% more phone calls by comparison. Again, this is based on a sample of 118 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Quietest
- Mon
- Tue
- Wed
- Thu
- Busiest
- Fri
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.
The best time to call Solar City
In summation, the best day to call Solar City is Friday.
Why Customers Call Solar City
If you have time to do a bit of reading before you call Solar City, we recommend you read over some of our problem-specific articles.
What is the warranty provided by Solar City for the solar panel system?
Solar City offers an extensive warranty for their solar panel systems, ensuring customer peace of mind. The warranty consists of two main components: a product warranty and a power output warranty. The product warranty covers any defects or issues with the solar panels themselves and lasts for a period of 25 years. This warranty guarantees that the panels will operate at their optimum efficiency and any problems will be promptly addressed. Additionally, Solar City provides a power output warranty, ensuring that the panels will generate a certain amount of electricity over a specified period. If the panels underperform, Solar City will fix or replace them accordingly. Customers can rely on Solar City's comprehensive and long-lasting warranty to protect their investment and maximize the benefits of their solar panel system.
What types of solar panel systems does Solar City offer?
Solar City offers a range of solar panel systems, designed to cater to various needs and preferences. They primarily provide photovoltaic (PV) systems, which convert sunlight into electricity. These PV systems can be installed on residential, commercial, and utility-scale properties. For homeowners, Solar City offers customized rooftop solar panel installations, integrating seamlessly with existing structures. Additionally, they offer solar roof tiles, an aesthetically pleasing and integrated solution that blends with the architecture of the house. Businesses and organizations can benefit from Solar City's commercial solar panel systems, tailored to suit the energy requirements of each facility. Furthermore, larger-scale projects can take advantage of Solar City's utility-scale solar farms, designed for generating clean energy on a massive scale. With this diverse range of offerings, Solar City ensures customers can find the most suitable solar panel system to meet their energy needs.
Top Solar City customer service problems
Click the link above to get answers to just about any Solar City customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Solar City, and their purpose. Are any of these similar to the reason you are trying to call?
Billing and account setup: "I have not received any that tells me how do I pay the bill how do I set up an account, or anything like that?"- From a call lasting 28m 17s , Mar 1, 2024 11:06 PM
Seeking help with solar panels: "I had a SolarCity deal on my house that was great, now dealing with issues from Freedom Forever and want to talk to someone at Tesla about it."- From a call lasting 21m 18s , Feb 15, 2024 12:38 AM
Requesting urgent mold removal: "We have black mold on my son's bedroom ceiling and need it removed as soon as possible."- From a call lasting 6m 32s , Jan 6, 2024 8:25 PM
More Solar City Customer Service Contacts
There are of course other ways to contact Solar City customer service besides the phone. Below we list the best ones, by medium.
Solar City Customer Help Desk / Web Support
As a last, sometimes only, resort- Solar City customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Solar City's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Solar City agent. This phone number is Solar City's best phone number because 1,272 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-765-2489 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Solar City first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Solar City has 1 phone number. It's not always clear what is the best way to talk to Solar City representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Solar City. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Solar City. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.