How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Salesforce phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Salesforce number should go right to a real human being
In fact, much of this information on this page is superfluous because this Salesforce phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Salesforce operates the call center for this 800-667-6389 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 119 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Salesforce phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Salesforce staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Salesforce is Thursday.The most busy day to call is Monday.Again, this is based on a sample of 119 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call Salesforce
In summation, the best day to call Salesforce is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Salesforce staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Salesforce
If you have time to do a bit of reading before you call Salesforce, we recommend you read over some of our problem-specific articles.
Salesforce is a cloud-based customer relationship management (CRM) platform that enables businesses to manage their sales, customer service, marketing, and other related activities efficiently. As the world's leading CRM solution, Salesforce helps companies of all sizes and industries to connect with their customers, streamline their operations, and drive growth. Through its user-friendly interface and extensive customization options, Salesforce empowers organizations to centralize their customer data, automate workflows, and optimize their sales and service processes. With features such as lead management, opportunity tracking, email marketing, and analytics, Salesforce provides businesses with valuable insights and tools to enhance customer engagement and drive results. Additionally, Salesforce offers a robust marketplace of third-party applications and integrations, allowing companies to tailor their CRM experience to their specific business needs.
Yes, Salesforce can be accessed from mobile devices. With Salesforce Mobile, users can access their Salesforce accounts on the go through the Salesforce mobile app or a mobile browser. The Salesforce mobile app is available for both iOS and Android devices, providing a user-friendly experience optimized for mobile screens. Users can view and update their customer data, access reports and dashboards, manage tasks and appointments, collaborate with colleagues, and track sales activities anytime, anywhere. Additionally, Salesforce Mobile offers offline capabilities, allowing users to access and update data even without an internet connection. With the flexibility and convenience of mobile access, Salesforce enables users to stay connected and productive while out of the office.
Salesforce provides various editions tailored to meet diverse business needs. The different editions of Salesforce include:
1. Essentials: Designed for small businesses, offering core CRM functionalities and basic sales and service management tools.
2. Professional: Ideal for small to medium-sized companies, providing advanced CRM capabilities, automation, and customization features.
3. Enterprise: Suited for larger organizations, offering extensive CRM functionality, customizable workflows, and access to third-party apps.
4. Unlimited: Designed for enterprises with complex requirements, providing unlimited customizations, advanced analytics, and development options.
5. SalesforceIQ CRM: Designed for small businesses, providing basic sales tracking and contact management features.
6. Lightning Platform: Enables businesses to build and customize their own applications and workflows on the Salesforce platform.
These editions cater to businesses of different sizes and requirements, empowering organizations to maximize their sales, service, and marketing efforts.
Click the link above to get answers to just about any Salesforce customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Salesforce Customer Service Contacts
There are of course other ways to contact Salesforce customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Salesforce will reply our your email.
As a last, sometimes only, resort- Salesforce customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Salesforce's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Salesforce agent. This phone number is Salesforce's best phone number because 714 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-667-6389 include Setup service, Cancel service, Overcharge/Strange charge, Complaint and other customer service issues. Rather than trying to call Salesforce first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Salesforce has 3 phone numbers. It's not always clear what is the best way to talk to Salesforce representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Salesforce. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Salesforce. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.