Mercari Customer Care on Twitter

Getting Mercari's Attention on Twitter by GetHuman

@mercari_app
Customer Twitter Account
Usually replies within: 10 hours
Best time to tweet: ~2:15pm
#4 of 5 contacts
3,799 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.
Tweet re: Trouble Receiving a PaymentTweet re: Missing OrderTweet re: Refund an OrderTweet re: Can't Contact SellerTweet re: Damaged or Missing ItemAbout a different issue

Recent reasons others tried tweeting Mercari

hi good morning I made a offer to the Authentic Chanel Caviar Leroy last Saturday and t...
I accidentally deleted an item that someone is buying. Now I can’t message them or anyt...
Trying to verify my phone number account but it says error you are already registered w...
soy vendedor ayer ingrese a la plataforma me quedo mal el correo electronico , como pue...
What is a card number on file used foruse for?*What happens when with taxes?
I sold item m***********. It has delivered and payment not received yet. Can you help...
How do I place my items on hold until I return from vacation? I was not able to find an...
I have repeatedly asked for a customer service rep to call me with return instructions...
Help! All of my listings disappeared. User name and badges still appear, but orders an...
I am having issues with a customer who purchased a Sony speaker from me. He is saying t...
Need to change tracking numbers on * items .
Cannot figure out how to transfer balance to my paypal card
I requested my direct deposit ******** and it is saying processed ******** at *:** pm b...
Get help with my issue

Mercari Twitter-based Customer Help - Stats

Twitter @ Handle
@mercari_app
Call-back available
NO
Best hours
Mon-Fri 9am-5pm EST
Right time to tweet them
2:15pm
Expected reply tweet
10
Issue turnaround time
21
Rank (amongst all ways to contact)
4
Legibility of messaging
74%
Customer service rating
67%
Customer votes
3,799
Information last updated
Sat Nov 09 2019 08:00:00 GMT+0000 (UTC)

Mercari Customer Service through Twitter

Mercari is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Mercari will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Mercari your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Mercari that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Mercari's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Mercari

Of the 5 way(s) to get in touch with Mercari, customers like you claim that the best one is the 888-325-2168 option. From this page you can easily access all the possible contact information options for Mercari as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Mercari? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Mercari

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