Mercari Customer Care on Twitter
Getting Mercari's Attention on Twitter by GetHuman
@mercari_appCustomer Twitter Account
- Somebody from Mercari usually replies within 8 hours.
- GetHuman site vistors rank this #4 out of 5 ways to reach them.
We recommend you call instead.
While there may be a wait on hold, you will likely get answers faster by calling Mercari instead of messaging them on X (the website formerly called Twitter).
Recent reasons others tried tweeting Mercari
i need to talk to someone about a product "Wipe out" bacterial *wipes ** count
Something wrong with my email account. I did not receive mailing label and I do not ha...
Someone wants me to send an item first class mail. How do I handle that. Thank you!
Someone wants me to send an item first class mail to Hawaii. How do I handle this?
I went to ship an item for a buyer and then I accidentally clicked it was in transit be...
I am very upset I just signed up to Mercari. Wanted to purchase an item for me son. I m...
I ended up buying a Samsung galaxy s** ultra on the site and it ended up being fake I w...
Received an extra item I would like to send back to seller
I accidentally deleted a message thread from a buyer. I was trying to explain bundle sh...
I have an item for sale Authograph Jiminy zCricket. I have someone who wants to purchas...
I have been trying to cash out on Mercari for over * months and it says either address...
I need immediate help due to my account being shut down suspended. My name is Jessica f...
My account has been temporarily suspended for something untrue. I am very very very ups...
Mercari Twitter-based Customer Help - Stats
Twitter @ Handle@mercari_app
Best hours24 hours, 7 days
Right time to tweet them1:45pm
Expected reply tweet8
Issue turnaround time22
Rank (amongst all ways to contact)4
Legibility of messaging76%
Customer service rating65%
Customer votes3,797
Information last updatedSat Apr 13 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Mercari Customer Service through Twitter
Mercari is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Mercari will do this, but don' be surprised if they do.
Customer Support through Twitter in General
One thing you might like even more than trying to tweet or DM Mercari your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Mercari that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Mercari's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.
More about contacting Mercari
Of the 5 way(s) to get in touch with Mercari, customers like you claim that the best one is the 888-325-2168 option. From this page you can easily access all the possible contact information options for Mercari as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Mercari? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.