Mercari Customer Care on Twitter

Getting Mercari's Attention on Twitter by GetHuman

@mercari_app
Customer Twitter Account
Usually replies within: 10 hours
Best time to tweet: ~2:15pm
#4 of 5 contacts
3,799 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Mercari

dear team,**i made a mistake i sold * pairs of golden goose sneakers and accidently swa...
I want to fix my account my email is *****@***.com my name is spencer c hyland my addre...
I just got an email saying that my mercari account has been blocked and revoked for usi...
Trying load my PayPal will not except it ive done it ** times invalid card. I Just go...
I'm a first time buyer.*I received beautiful items the first of the month from Sam's Ga...
Wrong shipping add seller needs new shipping label
My account was just closed and I have no idea why. I listed a camping axe today. I go...
Why can't my transaction go through? It was fine on Thursday I made purchases an last...
I've been kicked out of my account and when I try to log back in, I can't. It seems my...
Was told I could return an item. Gotca message saying a shipping label had been sent to...
So i posted an item for sale and someone bought it right as a woman was leaving to pick...
I did not have enough money on my debit card for a purchase so my friend used her card...
I sold an eye cream never used, I have proof that it was still sealed, to a customer wh...

Get help with my issue

Mercari Twitter-based Customer Help - Stats

Twitter @ Handle@mercari_app
Call-back availableNO
Best hoursMon-Fri 9am-5pm EST
Right time to tweet them2:15pm
Expected reply tweet10
Issue turnaround time20
Rank (amongst all ways to contact)4
Legibility of messaging74%
Customer service rating67%
Customer votes3,799
Information last updatedMon Oct 19 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Mercari Customer Service through Twitter

Mercari is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Mercari will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Mercari your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Mercari that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Mercari's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Mercari

Of the 5 way(s) to get in touch with Mercari, customers like you claim that the best one is the 888-325-2168 option. From this page you can easily access all the possible contact information options for Mercari as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Mercari? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Mercari

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