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Massachusetts Department of Unemployment Assistance Customer FAQ

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What is Massachusetts Department of Unemployment Assistance's Phone Number?

The question we are asked most often is about how to talk to Massachusetts Department of Unemployment Assistance customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are unemployment benefits taxable in Massachusetts?

Yes, unemployment benefits in Massachusetts are subject to federal income taxes. However, they are not subject to state income taxes....
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Claiming Benefits

How Do I Claim Unemployment Benefits with the Massachusetts Department of Unemployment Assistance?

Applying for unemployment with DUA doesn't have to be an inconvenient hassle, not if you're armed with these tips and have the needed...
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How Do I Apply for Unemployment Benefits with the Massachusetts Department of Unemployment Assistance?

This guide explains the simplest ways to apply for unemployment benefits in Massachusetts. If you would like to apply for unemployment...
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How Do I Check My Unemployment Benefits with the Massachusetts Department of Unemployment Assistance?

Workers can check their unemployment benefits with the Massachusetts department of unemployment assistance online or by contacting...
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How Do I Check the Status of My Unemployment Claim with the Massachusetts Department of Unemployment Assistance?

This article will assist you with the process of applying for unemployment benefits with the Massachusetts Department of Unemployment...
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How do I report my earnings while receiving unemployment benefits?

To report your earnings while receiving unemployment benefits in Massachusetts, you must accurately report your gross earnings for...
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What should I do if I made a mistake on my unemployment claim?

If you have made a mistake on your unemployment claim, it is important to correct it as soon as possible. You can contact the Massachusetts...
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Eligibility Criteria

What are the eligibility criteria for unemployment benefits in Massachusetts?

To be eligible for unemployment benefits in Massachusetts, you must meet certain criteria. Firstly, you must have become unemployed...
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Duration of Benefits

How long can I receive unemployment benefits in Massachusetts?

In Massachusetts, unemployed individuals are eligible to receive unemployment benefits for a maximum of 30 weeks. This includes both...
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Payment Amount

How much money will I receive in unemployment benefits?

The amount of money an individual will receive in unemployment benefits from the Massachusetts Department of Unemployment Assistance...
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What is the maximum weekly benefit amount in Massachusetts?

The maximum weekly benefit amount in Massachusetts depends on various factors, such as earnings during the base period of employment....
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Part-time Work

Can I work part-time and still receive unemployment benefits?

Yes, you can work part-time and still receive unemployment benefits in Massachusetts. The Department of Unemployment Assistance allows...
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First Payment

When will I receive my first unemployment benefit payment?

The timeline for receiving your first unemployment benefit payment varies based on various factors. Typically, it takes around 2-3...
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Quitting Job

Can I receive unemployment benefits if I quit my job?

No, typically you cannot receive unemployment benefits if you voluntarily quit your job. In Massachusetts, to qualify for unemployment...
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Denial of Benefits

What happens if I am denied unemployment benefits?

If you are denied unemployment benefits by the Massachusetts Department of Unemployment Assistance, you have the option to appeal the...
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Taxation

Are unemployment benefits taxable in Massachusetts?

Yes, unemployment benefits in Massachusetts are subject to federal income taxes. However, they are not subject to state income taxes....
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Help me with my Massachusetts Department of Unemployment Assistance customer service issue

Ask any question you have about Massachusetts Department of Unemployment Assistance customer service. We will do our best to get you answers right away.
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