Lyft Customer Care on Twitter

Getting Lyft's Attention on Twitter by GetHuman

@asklyft
Customer Twitter Account
Usually replies within: 16 hours
Best time to tweet: ~undefined
#2 of 3 contacts
76,693 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.
Tweet re: Problem With the AppTweet re: Left Something In RideTweet re: Dispute a ChargeTweet re: Problem With a RideTweet re: Deactivated AccountAbout a different issue

Recent reasons others tried tweeting Lyft

There was an unauthorized charge on my card for $**.** on **-**-**** that needs to be c...
do not have access to my phone number on file, tried to update my phone via my email an...
One charge for ****** and one for ****** not authorized by myself.
I was charged for I ride I didn’t take and want my **** money back now
why did lytf cash me out today and sent my pay to earnings to a debit card (visa Card...
I have a pending application
Necesito saber c*mo puedo a ser Delivere env*s de llevar pasajeros espero respuestas
App says I'm not approved to drive and I should be
Buenos dias soy Drive de lyft fui deanoticado con covi ** ya hase un mes q e tratado co...
Can’t get to my app was told was in contact with person who has Coronavirus please call...
I paid $**.** for a lift driver and lift driver never showed up I won't a refund, i hav...
I'm just making sure my ride will be here at *:**-*:** AM
I want to know can I pay for service in another state.
Get help with my issue

Lyft Twitter-based Customer Help - Stats

Twitter @ Handle
@asklyft
Call-back available
NO
Best hours
Mon-Fri 7am-9pm PT
Right time to tweet them
N/A
Expected reply tweet
16
Issue turnaround time
46
Rank (amongst all ways to contact)
2
Legibility of messaging
N/A
Customer service rating
N/A
Customer votes
76,693
Information last updated
Tue May 19 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Lyft Customer Service through Twitter

Lyft is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Lyft will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Lyft your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Lyft that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Lyft's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Lyft

Of the 3 way(s) to get in touch with Lyft, customers like you claim that the best one is the Online Help option. From this page you can easily access all the possible contact information options for Lyft as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Lyft? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Lyft

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