Light In The Box Customer Care on Twitter

Getting Light In The Box's Attention on Twitter by GetHuman

@lightinthebox
Customer Twitter Account
Usually replies within: 12 hours
Best time to tweet: ~9:30am
#3 of 4 contacts
3,571 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.
Tweet re: Return orderTweet re: Cancel orderTweet re: Missing orderAbout a different issue

Light In The Box Twitter-based Customer Help - Stats

Twitter @ Handle
@lightinthebox
Call-back available
NO
Best hours
Mon-Fri 9am-5pm EST
Right time to tweet them
9:30am
Expected reply tweet
12
Issue turnaround time
20
Rank (amongst all ways to contact)
3
Legibility of messaging
77%
Customer service rating
62%
Customer votes
3,571
Information last updated
Tue Nov 13 2018 10:00:00 GMT+0000 (UTC)

Light In The Box Customer Service through Twitter

Light In The Box is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Light In The Box will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Light In The Box your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Light In The Box that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Light In The Box's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Light In The Box

Of the 4 way(s) to get in touch with Light In The Box, customers like you claim that the best one is the Online Help option. From this page you can easily access all the possible contact information options for Light In The Box as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Light In The Box? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Light In The Box

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