LabCorp Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at LabCorp?
Q:
Does LabCorp offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-5pm EST. The least busy day is Thursday, and the most busy day is Monday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 32 seconds. The longest hold times are on Friday, and the shortest are on Wednesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for LabCorp below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this LabCorp phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Follow prompts
Below are some clips we've found from LabCorp's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Labcorp. Please listen carefully as our menu op options have changed.
If you're calling for parentage testing, press one.
Thank you for calling Laboratory Corporation of America.
Your call may be monitored and recorded for quality assurance.
If you know your party's extension, please say extension or press one."
Excerpt from a call with LabCorp
Friday, January 5, 2024 11:01 PM
They may ask you to enter information with the dial pad
"If you know your party's extension, please Please enter the five digit extension of the party you would like to reach."
Excerpt from a call with LabCorp
Wednesday, February 7, 2024 7:44 PM
They may ask you to say or enter information
"Thank you for calling Labcorp. Please listen carefully as our menu options have changed.
If you're calling for parentage testing, press one.
Thank you for calling Laboratory Corporation of America.
Your call may be monitored and recorded for quality assurance.
Please press one or say yes, or please press two or say no."
Excerpt from a call with LabCorp
Wednesday, July 3, 2024 5:54 PM
What are the hours and when should I call?
LabCorp operates the call center for this 888-522-2677 phone number Mon-Fri 8am-5pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 2,417 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the LabCorp call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this LabCorp phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like LabCorp staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call LabCorp is Thursday. The most busy day to call is Monday, which averages 16% more phone calls by comparison. Again, this is based on a sample of 2,417 calls made with our AI-powered, web-based phone in the last 90 days.
- Mon
- Busiest
- Tue
- Wed
- Thu
- Quietest
- Fri
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday, which is 231% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
- Mon
- Tue
- Wed
- Shortest
- Thu
- Fri
- Longest
The best time to call LabCorp
In summation, the best day to call LabCorp is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that LabCorp staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call LabCorp
If you have time to do a bit of reading before you call LabCorp, we recommend you read over some of our problem-specific articles.
Does LabCorp accept insurance?
Yes, LabCorp accepts insurance. As a leading healthcare diagnostics company, LabCorp understands the importance of affordable and accessible healthcare services. They have established contracts and partnerships with various insurance providers to enable patients to utilize their insurance coverage for their lab tests and other medical services. LabCorp collaborates with a wide network of insurance plans, including major national providers and regional healthcare networks. Patients are encouraged to verify the specific details of their insurance coverage directly with their insurance provider to confirm whether LabCorp is an in-network provider and to understand any applicable deductibles or co-pays. By accepting insurance, LabCorp aims to support patients in accessing high-quality laboratory testing services while minimizing their out-of-pocket expenses.
Can I schedule an appointment with LabCorp online?
Yes, you can conveniently schedule an appointment with LabCorp online. LabCorp offers an easy-to-use online appointment scheduling system, allowing you to book your desired appointment time at your convenience. To schedule online, simply visit LabCorp's website and navigate to the appointment scheduling page. From there, you can choose your preferred location and select a date and time that suits you best. This online scheduling process eliminates the need for phone calls or in-person visits, saving you time and effort. Moreover, LabCorp ensures the accuracy and reliability of online appointments, ensuring a smooth and efficient experience for all customers. Schedule your LabCorp appointment online today for a hassle-free laboratory testing experience.
What types of tests does LabCorp offer?
LabCorp offers a wide range of tests to meet various healthcare needs. They provide comprehensive testing in categories like clinical chemistry, hematology, microbiology, molecular biology, and toxicology. LabCorp offers tests to diagnose and monitor conditions such as diabetes, cardiovascular diseases, infectious diseases, and cancer. They also provide testing for drug and alcohol screenings, genetic testing, and tests related to women's health, including Pap smears and hormone level evaluations. LabCorp's extensive test menu caters to both individuals and healthcare providers, ensuring accurate and timely diagnostic information. Additionally, their advanced testing capabilities and partnerships with leading research institutions allow for continuous expansion of their test offerings, ensuring they stay at the forefront of diagnostic testing.
Top LabCorp customer service problems
Click the link above to get answers to just about any LabCorp customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to LabCorp, and their purpose. Are any of these similar to the reason you are trying to call?
Appointment verification: "I'm trying to see if I have an appointment tomorrow."- From a call lasting 2m 15s , Jul 17, 2024 8:35 PM
Appointment inquiry: "Hi, I need to check if I have an appointment tomorrow with LabCorp."- From a call lasting 34s , Jul 17, 2024 8:33 PM
Trouble accessing test results: "I'm calling because I need help accessing my test results from July 10, 2024, in Plant City, FL."- From a call lasting 6m 51s , Jul 16, 2024 7:34 PM
Requesting lab forwarding: "I'm just trying to get the lab so that I could start forwarding them saying I've seen a specialist soon."- From a call lasting 6m 21s , Jul 16, 2024 2:58 PM
More LabCorp Customer Service Contacts
There are of course other ways to contact LabCorp customer service besides the phone. Below we list the best ones, by medium.
LabCorp Customer Help Desk / Web Support
As a last, sometimes only, resort- LabCorp customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is LabCorp's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a LabCorp agent. This phone number is LabCorp's best phone number because 24,342 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-522-2677 include I need my results, I need to change my appointmen, I have a billing error, I need to dispute my results and other customer service issues. The LabCorp call center that you call into has employees from California and is open Mon-Fri 8am-5pm ET according to customers. In total, LabCorp has 1 phone number. It's not always clear what is the best way to talk to LabCorp representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for LabCorp. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like LabCorp. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.