How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this LabCorp phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Follow prompts
Below are some clips we've found from LabCorp's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Labcorp. Please listen carefully as our menu op options have changed.
If you're calling for parentage testing, press one.
Thank you for calling Laboratory Corporation of America.
Your call may be monitored and recorded for quality assurance.
If you know your party's extension, please say extension or press one."
Excerpt from a call with LabCorp
Friday, January 5, 2024 11:01 PM
They may ask you to enter information with the dial pad
"If you know your party's extension, please Please enter the five digit extension of the party you would like to reach."
Excerpt from a call with LabCorp
Wednesday, February 7, 2024 7:44 PM
They may ask you to say or enter information
"Thank you for calling Labcorp. Please listen carefully as our menu options have changed.
If you're calling for parentage testing, press one.
Thank you for calling Laboratory Corporation of America.
Your call may be monitored and recorded for quality assurance.
Please press one or say yes, or please press two or say no."
Excerpt from a call with LabCorp
Wednesday, April 3, 2024 12:50 PM
What are the hours and when should I call?
LabCorp operates the call center for this 888-522-2677 phone number Mon-Fri 8am-5pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 1,261 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this LabCorp phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like LabCorp staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call LabCorp is Tuesday.The most busy day to call is Friday, which averages 5% more phone calls by comparison.Again, this is based on a sample of 1,261 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday, which is 1281% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Mon
Tue
Shortest
Wed
Thu
Fri
Longest
The best time to call
In summation, the best day to call LabCorp is Tuesday.In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this LabCorp number, but it is also the day with the shortest hold times.
Why call this LabCorp number?
Below is a sample of recent calls to LabCorp, and their purpose. Are any of these similar to the reason you are trying to call?
Safety concern reported: "There was a safety concern with a Labcorp driver running a red light."
- From a call lasting 4m 31s , Apr 9, 2024 2:14 AM
Reporting unsafe driving incident: "I witnessed a car almost causing a head-on collision by running a red light, followed by a LabCorp vehicle doing the same."
- From a call lasting 3m 19s , Apr 9, 2024 2:08 AM
Reporting rude staff: "I would like to report one of your employees that was extremely rude to us today."
- From a call lasting 7m 49s , Apr 5, 2024 10:42 PM
Billing inquiry: "I don't understand why there are so many tests being charged for."
- From a call lasting 6m 55s , Apr 5, 2024 5:49 PM
Inquiry about lab report: "I was emailed part of the lab report and was told the rest would be emailed to me, just checking if it's done yet."
- From a call lasting 5m 35s , Apr 5, 2024 11:58 AM
Email not received: "I haven't received the lab results via email despite being told they were sent."
- From a call lasting 13m 18s , Apr 4, 2024 4:44 PM
View daughter's test results: "I added my daughter to my account to view her test results, but it's not working."
- From a call lasting 8m 41s , Apr 4, 2024 4:29 PM
Scheduling appointment: "I need to make an appointment at West Cecil Health Center."
- From a call lasting 8m 19s , Apr 3, 2024 2:23 PM
Billing dispute assistance: "I had to have this test done three times because it was misread through your lab."
- From a call lasting 7m 57s , Apr 3, 2024 12:50 PM
Add LDL subgroups to test: "I was wondering if it's still possible to add further cascade showing the LDL subgroups?"
- From a call lasting 19m 28s , Apr 1, 2024 4:04 PM
More Ways to Contact LabCorp Customer Service
There are of course other ways to contact LabCorp customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- LabCorp customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is LabCorp's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a LabCorp agent. This phone number is LabCorp's best phone number because 24,342 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-522-2677 include I need my results, I need to change my appointmen, I have a billing error, I need to dispute my results and other customer service issues. The LabCorp call center that you call into has employees from California and is open Mon-Fri 8am-5pm ET according to customers. In total, LabCorp has 1 phone number. It's not always clear what is the best way to talk to LabCorp representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for LabCorp. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like LabCorp. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.